Zotero can't insert citations or references

Serge BOARINI

[Split from Zotero 7 won't open on Windows]

Same issue ?
Using Word 365 (Windows7), Zotero can't insert citations or references either for an old document (Word 2017) or for a new one.

dstillman

(Please always start new threads for new issues — the thread you posted to isn't related in the slightest. I've moved this to a new thread.)

We'll need you to say what the actual problem is that you're experiencing. See Reporting Problems for the two things we'll need to help you.