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  1. Big Database Load Failure, Report ID: 1458297938, Debug ID: D691128543

    by dstillman · December 17, 2019
    [JavaScript Error: "NS_ERROR_FAILURE: Failure arg 0 [mozIStorageResultSet.getNextRow]" {file: "resource://gre/modules/Sqlite.jsm" line: 768}]
  2. Integration Error

    by dstillman · December 16, 2019
    (It wasn't "customer service" — it was the Zotero team, but support happens here. See How Zotero Support Works to understand why.) [JavaScript Error: "*** -[__NSDictionaryM setObject:forKey:]: object
  3. Generating a report from a saved search fails with error

    by jryans · December 16, 2019
    [JavaScript Error: "items[itemsHash[parentID]] is undefined" {file: "file:///Applications/Zotero.app/Contents/Resources/components/zotero-protocol-handler.js" line: 270}]
  4. webdav sync error

    by agoston.janos · December 15, 2019
    [JavaScript Error: "Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI]" {file: "chrome://zotero/content/xpcom/storage/webdav.js" line: 206}]
  5. Can't save citations from Google Scholar using translator extension on Chrome

    by josq · December 15, 2019
    [JavaScript Error: "Could not establish connection. Receiving end does not exist."]
  6. Search and replace?

    by dstillman · December 14, 2019
    Assuming you mean the latter, first make a backup of zotero.sqlite in your Zotero data directory with Zotero closed and then go to Tools → Developer → Run JavaScript and run this code:
  7. Error using Google Docs: Zotero experienced an error updating your document

    by alexmolteno · December 14, 2019
    [JavaScript Error: "Exception: The document is inaccessible. Please try again later."]
  8. sync error

    by dstillman · December 14, 2019
    [JavaScript Error: "JSON.parse: unexpected non-whitespace character after JSON data at line 37 column 1 of the JSON data" {file: "chrome://zotero/content/xpcom/locateManager.js" line: 42}]
  9. sync error

    by mydjtl · December 13, 2019
    [JavaScript Error: "WebSocket connection closed: 1006 "]
  10. trouble adding citations 681081747

    by dstillman · December 12, 2019
    [JavaScript Error: "uncaught exception: complete() method already called on document"]
  11. TCP connection reset by peer Error code: PR_CONNECT_RESET_ERROR

    by egutgon · December 11, 2019
    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
  12. Can't use the Zotero bartool on Openoffice or Libreoffice

    by julienrage · December 11, 2019
    [JavaScript Error: "WebSocket connection closed: 1006 "]
  13. Sync Error in 5.0.80

    by lerhard · December 10, 2019
    The JavaScript Error remains after removing the four cert[3,4,8,9].db files and reinserting the credentials. it appears in both versions at the program startup.
  14. Sync Error in 5.0.80

    by dstillman · December 10, 2019
    In any case: [JavaScript Error: "NS_ERROR_FAILURE: Couldn't decrypt string" {file: "jar:file:///usr/lib/zotero/omni.ja!/components/crypto-SDR.js" line: 179}]
  15. [Juris-M] Cannot sync (or report)

    by cwhi047 · December 8, 2019
    [JavaScript Error: "XMLHttpRequest has timed out after undefinedms"]
  16. Sort by creators is changed...

    by dstillman · December 8, 2019
    No, sorry. The sorting behavior is defined by the locales and is standard across modern JavaScript implementations.
  17. Urgent help needed! Zotero is not working

    by dstillman · December 7, 2019
    [JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[setTextRaw:field.m:436]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegrati
  18. error report number1538600661

    by dstillman · December 6, 2019
    [JavaScript Error: "Win error 123 during operation removeEmptyDir on file C:\Users\[…]\Zotero\storage\22L25HAW (文件名、目录名或卷标语法不正确。
  19. Debugging Report: Extension not working

    by dstillman · December 6, 2019
    [JavaScript Error: "HTTP GET https://scholar.googleusercontent.com/scholar.bib?q=info:[…] failed with status code 429"]"
  20. Font color somehow changed to white

    by chland117 · December 6, 2019
    [JavaScript Error: "TypeError: invalid 'instanceof' operand CI.nsIDOMXULDocument" {file: "chrome://zotero/content/bindings/timedtextarea.xml" line: 88}]
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Zotero is a project of Digital Scholar, a nonprofit organization dedicated to the development of software and services for researchers and cultural heritage institutions.