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Hello, I am referring to the Zotero website (using Chrome). By "gets stuck", I meant to refer to the webpage freezing (I see a moving circle). As I am now on my mobile, I do not have a debug ID at the moment.
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Thank you Adam. Finally, a simple sync from the server to Zotero Standalone restored my library. I have now created a dated backup of zotero.sqlite and the storage folders elsewhere on my hard drive, backing up to an external drive at this writing. …
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Thanks Adam. I will try option 1), and will modify my daily backup schedule so it includes a daily backup of my Zotero directory to an external drive instead of a cloud backup.
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Thanks Adam. There seem to be three options. 1) I have some recent backups of the Zotero directory, from 6 December when my old laptop backed up to the cloud (the SQLite files are 92.88MB on this version) and an earlier version from mid-Novemb…
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Thanks Adam. All sqlite.bak files are 1MB. I sync the folders to a cloud backup and then to a smaller portable device.
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I have the same problem as zoyoni, and also use Spideroak and Zotero, though in my case I use Zotero Standalone. I have also disabled the auto-sync function: I sync Zotero manually when new references are added. However, in my experience, the …
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Hi Lizz, I find it takes me 30 seconds to transfer manually the title, author, date and URL from web-based sources to Zotero. Freezes and crashes were costing me several minutes per resource. Elizabeth
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Hi all, My problem with recurrent freezing and crashing seems to have been corrected by a) disabling the auto-sync feature, and b) uninstalling the Zotero Chrome Connector. Manually syncing my Zotero Library slows Chrome and other program…
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Hello all, For some reason, the updates to this thread were not reaching me. Danstillman: no, it is a Windows 7 laptop, no touch screen. I cannot provide a further Debug ID because the latest problems (from today) have required a hard rese…
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Thanks adamsmith. I use only the Word plug-in and the connector for Chrome; no other add-ons. I will try to disable them one at a time to see if that helps.
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Hello, I disabled the auto-sync, and unfortunately, this has not solved the problem. So far today, the program is freezing for a few minutes at a time but not crashing. Thanks for your time.
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The error report was from two hours ago. It followed a freeze, and was 10 mins after the last crash and hard reset. I have over 2000 items in my Zotero library, but I do not belong to any groups. I have not yet tried disabling auto-sync, b…
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Thank you Adam. You are correct. All is well now.
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It is 89,248 KB
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Hello, The backup appeared to work on the second attempt. I checked that all files and folders appeared in the destination folder. Then I opened Zotero Standalone, and my 2152 references are nowhere to be seen. There is only the Zotero Quick Start…
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Thank you Adam. I shall try again to backup the files.
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It seems to be working this evening. Thank you.
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Hi Dan, The problem resolved and then recurred today. I ran the Debugging process and submitted the data to the Zotero server. The Debug ID for the current problem is: D766676214 Thanks for your time.
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Thanks!
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Hello fbennett, Have there been any updates on this issue in the past couple of years? Thanks for your time.