Comments

• I think the problem could be the wrong pathname of mac Word. The official suggested word template address is `~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word`. However, in the newest version of word, this path is changed into …

  in New Mac Word could not communicate with Zotero. Please ensure that Zotero is open and try again. Comment by aidenchen9 October 16, 2023
• Many thanks. I have recorded the issue with a debug ID: D2107224554.

  in New Mac Word could not communicate with Zotero. Please ensure that Zotero is open and try again. Comment by aidenchen9 October 16, 2023
• Sorry to bother you, all. After normally using for two weeks, it still shows the problem. This time basically I have not used Zotero and word. Today I want to modify a previous draft of my paper and want to incite a reference. Then it came quite sud…

  in New Mac Word could not communicate with Zotero. Please ensure that Zotero is open and try again. Comment by aidenchen9 October 16, 2023
• It works after upgrading the system! Now my macOS version is 13.6 (22G120). Guys who have the same problem can try to upgrade your system! Many thanks.

  in New Mac Word could not communicate with Zotero. Please ensure that Zotero is open and try again. Comment by aidenchen9 September 30, 2023
• Thanks for your reply and help. I didn't run any anti-virus or security software. Yeah, I am not trying to update my macOS. If it still does not work, I will provide you with the start up debug ID.

  in New Mac Word could not communicate with Zotero. Please ensure that Zotero is open and try again. Comment by aidenchen9 September 29, 2023