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I just tried reinstalling both Office 2013 and Zotero Standalone. Surprisingly, this didn't fix my problem. Perhaps I didn't catch all my stored preferences with the Office uninstall, or perhaps it is a problem with Windows in general? I will try …
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It says that Zotero Word for Windows 3.1.15.SA.4.0.19 was last updated March 30, 2014. I also did the "Check for Updates" under the gear icon at the top-right of that Window, and it says "No updates found". Does the update become available for …
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How do I run this update - through Word or through Zotero? I just tried clicking on Tools->Add-ons in Zotero, and it brings up a window with a "Loading..." icon that seems to stay there forever (at least 30s).
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I just reproduced this. The Debug ID is D1537213174. I will look into re-installing Word. I purchased downloadable version from my workplace, and will need to make sure I still have access to it.
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I just followed up in my original thread. The OP in the thread here mentioned that Word was crashing too, and had the same error message, so I thought it could be related. (Although I don't have any citations in tables or captions.)
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The solution above worked for a couple weeks, and then a similar problem re-occurred (clicking insert citation in a new document causes Word to crash). However, the error message is now: 'The remote procedure call failed. code: "0" function:…
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Word is crashing as soon as I try to insert a new citation in a blank document, or edit an existing citation in a document.
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I have the same problem, and am getting the same error message. I cannot even insert a citation into a new blank document. Something similar previously happened to me a few weeks ago (see https://forums.zotero.org/discussion/35762/debug-id-d202…
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Uninstalling zotero including its stored preferences, performing a full online repair of Microsoft Word 2013, re-installing Zotero, and then enabling all the "Inactive" things in the File->Options->Add-Ins section of Microsoft Word seemed to f…