rrryannn
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Okay, that did not solve it. But I have determined that it is citations that contain something like non-ASCII or non-English characters (e.g., æ, ø, å, þ, á) in author names that are inserted in the named color value "Dark blue". Also, citations wit…
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It seems this issue may be related to the "default" font settings found in (in Word): Format > Font > Default... [lower left] I have never used those settings before. When I selected a citation and when to this dialog, there I found set…
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Okay. I will update here if I ever figure it out.
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Thanks for your help. I just tried with a new, empty document (without deleting Normal.dotm or restarting), and the citation was inserted with the same color as surrounding text (black). Then I closed Word, deleted Normal.dotm, and opened Word again…