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Sorry. I did not notice that the questions are for the case that the Zotero ribbon does not appear. Perhaps I need to install to google chrome rather than to microsoft edge. Can you explain how to do that, if necessary? You wrote that I could be " s…
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Dear Adam Smith, thank you for your email. Indeed the zotero-specific icons do appear on the screen in MS word (if you mean add/edit citation etc.) The version of zotero is 5.0 for windows. The operating system is windows 10. The version of Word is …
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Dear Adam Smith, As I wrote, I now have the citations facility in my ms word. The strange thing, though, is that I need to re-install zotero and zotero connector every time for the menu bar consisting of "file, edit, view etc." to appear. It seems …
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Dear Adam Smith, My problem was solved. I simply reinstalled zotero and the citations facility became available. Sorry that I did not get back to you sooner and thank you for your help.
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Dear Adam Smith, The following URL should provide access to my zotero page. As you can see, there is no file, edit etc. menu at the top left. I hope that what I have sent is satisfactory. https://drive.google.com/file/d/1wXLh_GoZaQhZhLjzJtZ-vFWmUmA…
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Dear Adam Smith, I would just like to add that I have rarely gone to task manager and I was frightened to see that the files were described as disabled or not allowed. I hope that that does not make a difference.
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Dear Adam Smith, I am sorry. I followed the instructions for determining if zotero was administrative I went to task manager and details. There was a list but I could not find zotero or MS word on the list. The contents seem to be in alphabetical o…
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Dear Adam Smith, Thank you for your email. The computer is my own. It is located in my house. It is possible that I am using zotero and word with different accounts. I do not really know. I looked up the matter and I could not get clarity.
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I am sorry to be writing again. I have zotero in the background on my PC but it is still not possible to do citations. Whenever I try, there is the message :"Word could not communicate with zotero". It is frustrating. As far as I know, zotero is ins…
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Thank you for your reply. Unfortunately, it is still unclear to me how to do zotero citations in MS word. I still get a message: "word could not communicate with zotero". Should I have zotero in the background? Please reply as soon as you can.