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I would like to give you an update for my problem, in case somebody else struggles with the same issue: It turned out to be a problem with an unfinished update. Yesterday I updated the Zotero program and got the message to restart Word, in order f…
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Thank you for this information. I will try the suggested steps, maybe they will help. I thank you very much for the support, I appreciate the effort. :)
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The problem occurs consistently but not regularly on every citation. I will send you the document separately.
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My original document consists of: - currently 42 pages - 144 citations in the text and - 35 references in my list of references "Is the problem always intermittent or can you reproduce it consistently with some documents?" --> The problem c…
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The original document, I need to work on is 2.7 MB. The test document, where I made the debug logging is only 15 KB. My Mac is the MacBook Air 13-inch, 2017 with the macOS Catalina, Version: 10.15.7
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Yes, I did as you asked. :) The test document was saved offline on my desktop.
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By "mode" I'm referring to the option, word offers me for saving/synchronizing files online. (Switch in the top left corner) Steps taken: -Without enabling Debug logging- Open new document (offline only) -> Copy Paste Text only (without citati…
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Oh, and after the error, I have the {Citation} command in the spot, where the citation was supposed to be and my list of reference also disappeared. I can send you an excerpt of this situation, once I have it again.
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Sometimes it works without problems and sometimes, I have to add the citation three times in order for it to work. I had the document saved offline and online (that is when the problem first occurred), however, once I started a new document and pas…
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Hey, thank you for your comment. I've been trying all troubleshooting steps so far. I even started a completely new document and copied and pasted the text without the citation and added it manually but the error still occurred. My Word Version is…