gerard.rocher
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Thanks, turns out Microsoft defender was blocking all macros, including Zotero. They added an exception and now it works. May be worth adding this note in the troubleshooting document.
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I have the same issue as JosyterBeek. The plugin is there, but without a name, so if I go next to "View" I can access it but it has no functionality. Macro security is set to "Disable all macros without notification" and is set by my company, so I …