Upgrade Storagelivvyswann
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- livvyswann
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Great, thanks I will do as soon as I can.
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Version 5.0.41 is now working fine with the automatic updates turned off. I will try adn reinstall the beta version at a later point and do another debug ID, is that OK?
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I have just re-installed the other version and restarted my computer, how crucial is it that I do this? I really need to get some writing done.
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Ok, this is the new ID following instructions above: D1397702035
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OK
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Is that OK? Should I go back to 5.0.41?
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That was after waiting 3-4 minutes
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D2054915696
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OK. Now running 5.044-beta4+ac180c232. Unfortunately, now back to no response from the add / edit citation button after waiting 10 minutes. Should I just go back to the 5.0.41?
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Ah ha! Actually, if clicking the add / edit citation button does bring up a text box after two minutes and I can now add a new citation (still very slow but much better). As you suggested, adding the next citation after this was quicker again, so …
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OK. I now have the Word plugin 5.0.41 and the connector 5.0.36Beta5 Disabling the automatic updates, the Add/ Edit citation button in Word still appears non-functional in my large document, but works fine in a new document. Is there anything else …
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Thank you so much for your help. I will try that and get back to you if things still aren't right. Very best wishes, Livvy
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I am now completely unable to add a citation. When I click add / edit citation, no text box appears. This is the debug ID from the Word plugin D452920359 Thank you
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Apologies, that is another connector ID, one moment ...
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Thanks for your help. That is what I have just done and the updated Debug ID is 406153974
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The debug ID for the situation I am now in is 406153974
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I would be grateful for any more help on this - I have uninstalled and reinstalled both the Firefox connector and the standalone plugin for Word with the latest versions and disabled the automatic updates and this has made no difference.
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The Word standalone plugin is 5.0.43 but my Firefox connector is 5.0.35, might that be the problem?
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Thank you very much, this is really helpful. I looks to me like I am already running 5.0.43, is this not the case? I have just tried disabling "Automatically update citations" and it has not made a difference. Should I uninstall and reinstall? Than…