conniekot
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Hi @dstillman - can you please provide an estimated time for your solution on restoring group libraries to the Zotero server from a local instance (and now syncing down from the server to a fresh local Zotero library)? If not this week, any sugges…
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Thanks for the useful update - we are honestly losing hope! About the now fixed bug, does this mean that we should now "in theory" be able to delete all references on the server within a group library and then sync using a local instance to update/…
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Thanks for the update - if you have any estimated time for this, it would be very helpful because our project has been on hold since this issue started almost a month ago
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Great news - please let us know when the new function is ready and thanks again!
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Thanks for these tips - very useful! We are all on Zotero 5 now (the last computer that upgraded gave us the original sync errors). I checked on Computer A and indeed, it was set to "as needed." Given our case of trying to restore the database us…
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Thanks for your time and support. I'm going to contemplate the tags/check on this more, but another (maybe related?) quirk I noticed was that all of the pdfs are definitely not being restored. When I moved the good copy of the Zotero folder from o…
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sorry, I do have all of the tags locally (didn't notice that I had "remote" in my search box). REMOTE_cyk2 is a tag on all references locally, but I do want to know why I don't have REMOTE_cyk2 on the server references
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I disagree, as my latest tag is not attached to any of the references, nor listed in the tags on the server. I just noticed that on my local, I have lost all tags and the only tag I have showing locally is "REMOTE-cyk2" and remote sensing," both of…
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I see them with a hierarchy locally, I just have 1036 items when expanded. I am not sure how to check that on the server
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Just to clarify, upon the last sync, I only added "REMOTE-cyk2" as an extra tag (not "RESTORE-cyk2) to the original database. After the last synced finished, I do not see the REMOTE-cyk2 tag on the server, though the references populated there (I'm…
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I restored the backup again on another computer, turned off auto-sync, turned on debug error logging, then I emptied the trash on my local (I tried to avoid this in case I need those synced up - is this absolutely necessary?). I emptied the trash o…
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I currently see 1061 items in the trash in my local library. I believe we started out with 46 items in the trash, and 1036 items in the library, so I am not sure how to tell which ones were moved to the trash from the library vs which ones should s…
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Sorry - thought you would see in the debug id what exactly happened. Library is completely empty on local and Zotero server. As described before, most of the references started disappearing from the local server upon sync and and 3 conflict resolu…
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Ok, I have followed your instructions starting at #4. As stated earlier, we already have an emptied library on the Zotero server, thanks to the syncing error, so I confirmed again that it was empty on the Zotero server (IKI-BackgroundLit). I copie…
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In step 2, we added the "RESTORE" tag locally, before syncing. We then synced the specific group library to the Zotero server (which at this point has references within it). After the sync completed, we saw that only a subset of references within …
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Thank you for your suggestions and time with our issues. We have followed the steps you recommended and unfortunately, it did not sync correctly for the group libraries. To be clear, we 1) imported a copy of the good contents of the Zotero folder …
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Hi @dstillman, very appreciative of your help! We now have a working backup that we would like to use going forward. It is locally loaded to a fresh Zotero that is currently not synced. Can you please help us with the proper way to make sure this…