D_Allard

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D_Allard
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  • Update: It appears to have worked, and everything appears to have been properly restored. I think that we simply panicked earlier and were not able to find the items in their proper collections. I'm not sure why the item I tried above failed origi…
    in Restoring from an Automatic Backup Comment by D_Allard March 26, 2014
  • Hi, Just a quick update, I did a full sync and let it fully finish overnight and items appear to be restoring from the trash properly. It could be that they always were and were just lost within the large number of collections we have. I didn't re…
    in Restoring from an Automatic Backup Comment by D_Allard March 26, 2014
  • Hi Dan, I restored that item from the trash and it did indeed end up in this folder: https://www.zotero.org/groups/178390/items/collectionKey/EK3585SK So that is a good thing. Also I'm sorry for the congestion / collection typo! It was the end o…
    in Restoring from an Automatic Backup Comment by D_Allard March 24, 2014
  • Hi Dan, Is the restore option online the "Remove from Trash" option? I just don't want to mess anything up there. If that's the case I will try that and let you know where the item goes. I will try to get you a Debug ID for an item that doesn't …
    in Restoring from an Automatic Backup Comment by D_Allard March 23, 2014
  • Hi Dan, After we restored the item it ended up in the root of this: https://www.zotero.org/groups/178390/items/ It did not end up in the URL you sent. When I try to see what collection items in the trash belong to nothing appears to happen when I…
    in Restoring from an Automatic Backup Comment by D_Allard March 23, 2014
  • Hi Dan, The Group Library is a private library does that matter any way? Hopefully there are no security concerns with making the URL public. Here is the item: https://www.zotero.org/groups/178390/items/collectionKey/trash/itemKey/94PGG2P6/itemPa…
    in Restoring from an Automatic Backup Comment by D_Allard March 23, 2014
  • Hi Dan, Did you want the URL of the item in the trash? Or did you want us to synchronize back to the servers and then send you that URL? And just to be totally clear here, you're saying after doing this the collections are still empty? Yes, the col…
    in Restoring from an Automatic Backup Comment by D_Allard March 23, 2014
  • Ok, so we synchronized with the server and got the latest Group Library down. The library with all of the folders/collections are there but they are empty with all of the items in the trash. When I attempt to recover the items from the trash, instea…
    in Restoring from an Automatic Backup Comment by D_Allard March 23, 2014
  • Hi Dan and Adam, Thank you for the responses. The person has made backups of the original database and the autobackups, so we should be able to try out restoring from the trash. The person that sent the items to the trash doesn't know exac…
    in Restoring from an Automatic Backup Comment by D_Allard March 23, 2014