Upgrade Storagedstillman
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- dstillman
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Comments
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Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it (which it will), you'll need to identify the plugin that's causing it and then report the problem to the plugin's d…
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See Files Not Syncing.
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Open Terminal via Spotlight, paste this in, and press Return: pluginkit -mAv | grep Zotero What's the output?
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10.1007/s00190-025-01950-w works for me via Add Item by Identifier. If that's not working for you, provide a Debug ID for an attempt that fails.
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Some collections of yours were deleted a couple weeks ago, if that's what you're referring to, but none more recently. If you (or someone with access to your account) did this accidentally on another computer and you just synced the changes to this…
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What "label"? It might help if you provide some screenshots to show what you're referring to. It sounds, though, like you're ending up in Troubleshooting Mode (which is indicated by a label in the toolbar), which could cause display settings not t…
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If you provide a Debug ID for a Verify Server attempt we might be able to tell you more, but there aren't many possibilities here. You're entering the wrong credentials, the server is blocking you for some other reason, or something is intercepting …
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There's no general issue with macOS 15.5. Delete Zotero from Applications, restart your computer, redownload Zotero, and start the app once. Then check Safari again.
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@anniebpowers: If you're still seeing this after restarting your computer, can you provide a Debug ID (different from a Report ID) for a sync that triggers this?
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Check your database integrity from the Advanced → Files and Folders pane of the Zotero settings. Does it pass?
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Something odd happened while you had auto-sync disabled. In the group library, paste D9H37Z4D into the Zotero search bar in All Fields & Tags mode, delete the note that comes up, and empty the trash.
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Something is very wrong if that's happening. Restart your computer and try without running any other programs. If you can still reproduce it, disable all plugins and provide a Debug ID for Zotero startup through a few minutes of the problem occurri…
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https://www.zotero.org/support/kb/transferring_a_library If you already used export and import, you'll want to sort your library by Date Added, delete the entire set of new items, and empty the trash, and then do the transfer properly.
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@seungjukim: I promise you we will announce it clearly when it's available. You will not miss it.
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@richlv: No, those settings have always existed and don’t address the request here.
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We'll fix. (The new attachment should just be selected, which necessitates expanding the parent item.)
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You've disabled syncing of My Library — Step 4 here: https://www.zotero.org/support/kb/changes_not_syncing
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Yes. You need to use Zotero file syncing if you want embedded images to sync.
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What page are you referring to? Can you explain what this has to do with Zotero?
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Sorry, can you trigger this again? No need for another Debug ID.
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You need to disable all other extensions and see if the problem still occurs. It's just a basic troubleshooting step.
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If you see a file:// URL, Firefox is set to download PDFs instead of showing them directly, and the Zotero Connector won't be able to run. You need to make sure Firefox is set to view the PDF at its remote http(s):// URL ("Open in Firefox" rather t…
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I linked to instructions above.
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We’d need a Debug ID to say more.
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Generally this would be a problem with your internet connection, but if you provide a Debug ID for reproducing this (by pulling down on the items list to trigger a manual sync), we can confirm.
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Ah, got it. That's not currently possible in Zotero itself, though I believe there are some plugins that will do it.
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5.0.97-beta.63+035aac30f You're using a years-old beta version of Zotero. Reinstall Zotero from the download page.
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Development questions should be posted to zotero-dev. We try to keep technical discussions there.
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.
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Empty the trash.