Upgrade Storagedstillman
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- dstillman
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Comments
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For problems with a plugin, you'll need to contact the plugin developer.
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We can't help with EppiReviewer in any way, but if your question is just about Zotero syncing, please provide a Debug ID for Zotero startup through 10 minutes of syncing, using the "Restart with Logging Enabled…" option.
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This is pretty strange. How did you copy the files? Is this a personal or institutional computer? Is there anything non-standard about this setup? Is this a new install of macOS? What’s the output for these commands? touch ~/Zotero || echo "touch…
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Also, while it shouldn't cause this message, do you have free disk space?
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Cannot write to /Users/pablo/Zotero/ Have you tried restarting your computer? Are you running any third-party security software on this computer?
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If -ZoteroDebug works, you can just submit the output and provide the Debug ID here. If not, you use -ZoteroDebugText to get the raw output and email it. Also, this: ls -le@d ~
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Can you run these commands in Terminal and let us know the output? ls -lOd ~/Zotero ~/Zotero/zotero.sqlite* xattr -l ~/Zotero ~/Zotero/zotero.sqlite* Also, can you either provide a Debug ID for Zotero startup using the -ZoteroDebug command-line f…
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Yes, we'll fix — thanks.
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I think we removed that to avoid accidental moves. You can still drag to the library root, which is more explicit.
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You have to fix the permissions on the /Users/:username:/Zotero folder so that it and all files/folders within it are writable by your current macOS user account. You can do that from File → Get Info in Finder.
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need. But you should restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disabl…
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If you were out of storage and stopped using the computer you were using, then yes, you wouldn't have access to those files, since they were never on our servers to begin with.
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It sounds like you're clicking the link to zotero.org, not the Add to Chrome link.
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Most likely you're syncing with a different account. Check the Sync pane of your Zotero settings to see the account you're actually using and then email storage@zotero.org, and we can transfer the subscription.
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See Files Not Syncing. Now that you upgraded storage, you need to sync the computer where the files were added — i.e., where they actually exist.
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@roohiyusufi: This was fixed two weeks ago in 7.0.21, and I provide a workaround for older versions above. If you're still having trouble, please start a new thread and say more. See Reporting Problems for the two things we always need in order to …
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We can't help with plugin issues, but this would be fixed by re-selecting a Quick Copy style in the Export pane of the Zotero settings. It would also be fixed by upgrading to Zotero 7.0.21 or later.
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You should reinstall Zotero from the download page. Your data won't be affected. If it's still happening after that, let us know.
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started dragging 5 or so files (wouldn't work for more) Not sure what you mean by this. It shouldn't be a problem dragging many files into Zotero at once.
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We'd want to see a Debug ID for this happening. This isn't something anyone else has reported.
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@Geethasan: It's just telling you that Zotero isn't currently saving directly to the online library. As I say above, that's the normal state and not an error — Zotero normally saves to the Zotero desktop app. If you're experiencing some problem, ple…
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Can you provide a Report ID? You should check what citation style you have selected for Quick Copy in the Export pane of the Zotero settings. You may need to re-select a style. Also, if you're not running Zotero 7.0.22, you should install it from …
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Assuming it works in a new, empty document, see Troubleshooting Errors in Word Processor Documents.
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This is also fixed now in Zotero 7.0.22.
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they all start with a color emoticon to keep them in organized sections I mean, if this is the primary concern, one option would just be to use some punctuation character as the prefix for each section's tags instead of using an emoji.
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The small file isn't relevant. It's the large file that's causing this. We'll investigate.
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How fast is your internet upload speed? Can you provide a Debug ID (different from a Report ID) for a sync attempt that results in an error, or an hour of spinning, whichever happens sooner? We recently had to make some changes to how file syncs a…
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If you go to storage/BZK43Z8F within your Zotero data directory, how large is the file?
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You may have just tried too many times with an incorrect username or password. Try again now. If you're still having trouble, reset your password.
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[JavaScript Error: "Error(s) encountered during statement execution: disk I/O error This is a generic storage I/O error. We can't tell you specifically what the problem is, but the most common cause is having your Zotero data directory on a network …