dstillman
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- dstillman
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Comments
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You'd need to say what the actual problem is that you're experiencing, but you should restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the …
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It's not really possible to say with a custom configuration like this, but your database might have gotten corrupted, or you might have ended up pointing to a different directory than the one you were using. For what it's worth, your .bak file, whi…
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If you're referring to saving from the browser, we always need an example URL.
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Email support@zotero.org with details.
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need. (That's also not a valid Report ID, so we'd need another one. Copy and paste — don't try to retype.)
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Whether metadata can be retrieved depends entirely on the specific file. https://www.zotero.org/support/adding_items_to_zotero#standalone_attachments_and_parent_items
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For problems with a plugin, you'll need to contact the plugin developer.
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Do you mind saying what plugin? This should also be reported to the plugin’s developer.
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No, this is where all support happens. We can't help you if you don't provide the information we ask for.
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"relations": { "dc:relation": [ "0": "zotero://open-pdf/library/items/XTTNYBEV?page=1&annotation=8F9JA2G7" ] } Some of your annotations somehow have related-item relations for zotero://open…
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Did you confirm that all traces of Zotero (including the invisible tab and all mentions of Zotero.dotm) are gone from Word after deleting Zotero.dotm? You need to verify that the version you're installing via Zotero is actually the version being use…
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The Pages metadata field is for page ranges for book chapters. You insert page numbers for a given citation when inserting the citation. See Customizing Citations.
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Zotero won't leave the word ribbon but there is nothing in the startup folder. Then that's not your active Startup folder. See https://www.zotero.org/support/word_processor_plugin_manual_installation#locating_your_word_startup_folder
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@rijkbaars: https://www.zotero.org/support/kb/safari_compatibility#extension_not_showing_up_save_button_missing_or_flickering
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@thomasam4: You're welcome to read Attachment Title vs. Filename to understand exactly what changed and the reasons for it, but just insisting that a documented change is "obviously an unintended bug" is not productive. If there's something you don'…
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(That's step 3.)
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An "item note" is a child note of the parent item, so if this is a standalone PDF, you'll need to create a parent item before you can add a note. https://www.zotero.org/support/adding_items_to_zotero#standalone_attachments_and_parent_items
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Follow these steps: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons
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(Yeah, none of those matter at all. I don't know where they got that.)
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Only a handful of items in your library have been deleted in the last couple months, but many items were deleted on September 20th. Neither updating nor syncing a new device would delete your data, but if you deleted data by mistake in September an…
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Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer. If n…
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I mean, it's certainly not for security reasons — there's nothing inherently insecure about open-source software (and many people would argue it's safer because it can actually be audited for security vulnerabilities). The license under which Zoter…
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Can you provide an example DOI you're trying and a Debug ID for doing so?
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Not sure what you mean by "Did the debug log on its own". Debug output logging is something you start in the settings. If you're not having trouble with anything, you don't need to generate debug output or post here.
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1) That's not a valid Report ID. Can you try again? 2) What exactly are you doing and what is happening? French is fine, but see Steps to Reproduce for the kind of description we need.
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.
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Those aren't built-in columns in Zotero. For problems with a plugin, you'll need to contact the plugin developer.
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For problems with a plugin, you'll need to contact the plugin developer.
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@Sadekal: Can you provide a link? Zotero takes a snapshot of the rendered page, so generally it should save content that's already rendered via JS when you save.
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To be clear, the Zotero desktop app has been found to fully meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. You can find our VPAT here: https://www.zotero.org/accessibility The web library has not yet undergone the same review a…
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