Upgrade Storagemichalrentka
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@ambimorph can you specify which link do you mean? I noticed that in item detail it doesn't open in default browser, but PDF links do. If you found another link which doesn't open properly let me know.
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@robertludwick I'm very sorry, I sent you incorrect email address. It's support@zotero.org. Can you send it there? Sorry!
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Thanks for your help @robertludwick. Could you please go to Zotero app on your iOS device and open Settings -> Debug Output Logging and choose "Export Database File" and send us this export to zotero@support.org ? If it's too big, please upload i…
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@ernestleong can you check beta on TestFlight and see whether you still crash in it? If you do, please send your Report ID again so that I can compare. Thanks!
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In that case we can't really help you any further. You've got something misconfigured. If you have it working in Files app and not in Zotero, we can try taking a look again.
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You've got a "The request timed out.", not sure I can say much more about it. You were able to connect via Files app this time?
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You're probably just not using TailScale right. Do you have their iOS app installed on your device? Through the iOS app you can connect to your TailScale node and then you can just use your local/private IP addresses as if you were sitting at home. …
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I have a similar setup at home (I don't use Synology, I'm running a TrueNAS on my machine) and I can connect to local http IP address with TailScale without issue. I don't have a public IP either. When you connect to your TailScale node, can you ac…
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Hi, you mention iOS crash report, but that Report ID seems to be from desktop Zotero application?
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Thanks for reporting. We were able to identify and hopefully fix the crash, so it should happen to you again in next version.
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Hi guys, when you verify your pcloud credentials you don't see any errors? If you do, can you share them? Also can you send us a debug id of you trying to sync to WebDAV?
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@sachasoares can you explain a bit more? How did you add those files? You added them on iPad or Mac? And you can't open them on iPhone but you can open them on Mac?
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Hi @MrBallistic, you can definitely set up your own WebDAV at home if you have a home NAS, or just some computer running all the time (or at least at the time when you need it). I also tested Koofr (koofr.eu) which seemed to work, but I don't have l…
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Can you try adding a different file from your iCloud to Zotero? Just to see whether this issue occurs for every file or just for that specific one. Thanks!
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Can you try to: 1) Terminate the Zotero app (in app switcher swipe up on Zotero) and try to sync again. 2) Try restarting your device and try to sync again. If that doesn't work can you please send me another debug id of a sync (same as you did abo…
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You can also try to do these and see if it resolves something on your device's end: 1) Try to terminate the Zotero app (in app switcher swipe up on Zotero) and try to sync again. 2) Sign out of Zotero and sign back in, try uploading a file again. 3)…
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This contains the info we need now. Your yandex WebDAV is returning "The request timed out." when trying to upload the attachment. I don't think I can help you more unfortunately. You mentioned that using our sync worked fine from iPad, so the issue…
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You shouldn't be running "Full Sync Debugging", that's a misunderstanding. Check this please.
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This debug log doesn't contain anything being uploaded too. And on your screen shots I can see that your debug logging is not running while you're encountering your error (I can't see the blue button in bottom left corner to stop debug logging).
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@opniskanen there doesn't seem to be any file added in that debug log. You should start debug logging and then add a new attachment in the app for example.
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Hi, thanks for reporting. Does this issue still occur to you? Did anything change? This issue happens because you added an attachment to your library and something broke on our side. Do you remember how you added new attachments before it broke? D…
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When you start the app after a crash there should be a popup with Report ID (just numbers, no D at the beginning). Only after you confirm that popup the app should continue to load. Anyway does the app crash "randomly" or do you do any action befor…
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Thanks @firnhome, we've received your screenshots. Can you reproduce those issues on any PDF or just on that specific one? If it happens on that specific PDF, can you send it to us too? Does it happen when you only work on iPad or do you combine i…
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Hey @firnhome, I tried to reproduce your issue but I'm not able to do that. Can you try to write how you can reproduce it step by step? Or maybe create a short screen recording and send it to support@zotero.org while mentioning this thread. Thanks!
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At this point you had over 1 million deletions registered in your account, since you deleted and re-added your library a few times :). But even before that, you probably did some cleanup in your library or didn't sync the iOS device for some time an…
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@Pomulum beta should be out, you can check it out and let me know whether it works for you now.
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@Pomulum I was able to fix your issue, thank you very much for sharing your account! You can switch your password back now. New build will be out on Testflight soon, so you can test it out too.
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@Pomulum that's very strange. So to sum your issues so far: - When you start the app, the sync process starts in background and after a while the app crashes (presumably during or shortly after sync). - You tried to uninstall and re-install the app…
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Hi @Pomulum, thanks for your patience. Unfortunately your logs don't quite show the data we need, because of the crash. It's also unusual that you don't get any Report ID after the app crashes. When you just start the app (don't start debug logging…
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Thanks for reporting, this is a regression and will be fixed in upcoming version.