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@matthieuheitz thanks for reporting. I can reproduce the crash with the article you shared. I was able to fix it and you'll have a fix soon available on TestFlight.
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Thanks @oplatek, I downloaded it and got what I need for now. It may take a little while, so if you need to use the app immediately you might have to delete and re-install from App Store for now. If you can wait then I'll try to get back to you asap…
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@mdsimants we may have a fix for your sync issue. If you want to test it out, you can download a beta build from TestFlight and try to sync with it. If you don't want to try the beta version, you'll have to wait until we release another update to A…
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Hi @manook, can you please try to log the new issue ("Unable to unzip snapshot") and send me a debug ID? Thanks!
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Hi @oplatek, When you start the app and get a crash alert, you should see the option to "Copy and Export Database". Can you please choose that, save the files you are presented with and send them to us to support@zotero.org? If they are too big th…
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Hi @jayrad, can you reproduce this on all PDFs? Do you have to perform any special steps for this to occur? If you can reproduce this easily, could you create a quick screen recording of you reproducing this issue and send it to us to support@zotero…
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@JenLScribner when you get a crash report on your iPad you should see a button "Copy and Export Database". Can you tap that, store those exported files and send them to us to support@zotero.org? Thanks! Edit: I'm sorry, I didn't notice that you don…
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Thanks for reporting @shainehatch. I've fixed the issue and it'll be available in next beta build. If you don't want to rename all your attachments you can use beta for a while.
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Glad to hear that @erdoke! If you encounter new bugs/crashes let us know.
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@burgarth the update should be out now.
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@burgarth thanks for the report. The crash report contains everything I need to fix it, so you don't need to do anything else. If you need to use the app immediately you can re-install and it'll work fine.
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@mrrio, @guoxiaozhong are you running the App Store version of Zotero or TestFlight (beta) version? Are you on the latest version, did the app update for you recently before you started crashing?
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@erdoke that's a bug on our side, new build with it fixed is on the way.
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@boon1987 thanks for reporting your issues. There will be a build 12 available soon. Let me know if you can still reproduce any of them there.
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@erdoke no problem, if you encounter something let me know.
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@erdoke can you please always provide a Report ID when you share the database file? I'll fix the export db to also copy the Report ID, sorry about that. But if you'll share any database file in the meanwhile, please try to screenshot the Report ID s…
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Hi @hilary.kraus, sorry for late reply! Interesting that deleting and re-installing the app didn't help. If you're still having these problems, can you please try to download a beta build? If you still crash you should get an alert after you start…
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@erdoke if you can still reproduce this issue, can you download a new beta (build 11) and try to reproduce it? When you crash, after starting the app again you should now see an alert with the crash report with the option to "Export Database". Ple…
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@Barry15916 did you update the app recently?
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@erdoke and you can reliably reproduce this issue? You delete the app from your device, re-install from TestFlight, log in, restart your device and when you open the app again this happens?
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@erdoke can you check new beta build 1.0.4 9? Let me know if the crash after iPad restart is still happening to you.
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Hi @carawohnsigl, can you provide the PDF that is causing this issue for you? I couldn't reproduce this on my side. If you don't want to share the PDF here, please send it to support@zotero.org and mention this thread. Thanks!
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@stjepanovic this issue should hopefully be fixed on TestFlight beta build. If you want to you can try it out or wait a little bit for a new release on App Store.
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@elliebartlett @davehawkey there is a new beta build on Testflight. If you don't mind being on beta and want to check it out, it should fix your problems with translators. If not please let me know here with new Debug ID.
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@davehawkey can you provide a Debug ID as well? To see whether you have the same issue.
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Sorry about the issue, it'll be fixed in next beta release today. Should be finally right this time!
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@jlperrault did you update from an old version or beta? Something must have gone very wrong in your case. I didn't encounter this error with anyone else and I'm afraid I can't fix it in code. You'll have to uninstall and reinstall the app either fro…
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@jlperrault are you updating from previous version or is this a new install?
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Thanks for reporting the issue. It has been fixed and will be available soon on TestFlight.