Comments

• I followed the steps. Explorer was not running at all. Zotero.exe was not running as elevated. I tried again, and here's the bug ID is D1019633673. Yes, I did just import one of those failed imports by going to File-Import into Zotero-choosing the …

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 15, 2020
• I have a list of resources for courses in a program called eReserve Plus. I have always been able to export the list to an RIS file. I exported the lists in the screenshot to an RIS file. I am using Chrome, so the export file shows up in the bottom …

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 15, 2020
• It must have been working because now there is much more text in D1140742891

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 15, 2020
• This is the Debug output that saved in my download file. I didn't get a debug ID for it. Does this make sense to you? version => 5.0.93, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersi…

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 15, 2020
• Can NOW import from the connector in Chrome. Sorry about the typo.

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 15, 2020
• Thank you. I can not import from the connector in Chrome. I cannot import an RIS file. I ran the debug outputting log on this and here it is D1510991630. It looks like it saves from the file in Chrome, but none of the 6 books/articles in the file ar…

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 15, 2020
• It looks like it is saving, but it is not in my library. Is there another place it would be? I don't have any of my collections open, just the library.

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 14, 2020
• Here is a debug ID that I just attempted D1023641149

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 14, 2020
• This may or may not be related, but I am also unable to import through the connector from either Chrome or Firefox. I reinstalled the connectors, but I get the An error occurred while saving this item. See Troubleshooting Translator Issues for more …

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 14, 2020
• Thank you for this update. The IT person did what you indicated. I uninstalled Zotero from the x86 program files and reinstalled it from zotero.org. We are further now, because I don't get that popup to reboot. When I try to import a .ris file from …

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 14, 2020
• Thank you for the update. My IT person followed your instructions. It still gives the same popup window to reboot. Is this the "Zotero" folder in my home directory, Users\charlotte\Zotero? Inside that folder there are these folders: locate 11/20/…

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 11, 2020
• Thank you, but I cannot uninstall it. The Zotero icon doesn't show up in the apps list; it's the windows icon. When I click uninstall I get the same message, your computer must be restarted to complete a previous upgrade of Zotero. Do you want to re…

  in Trying to import RIS file, computer must be restarted to complete previous upgrade Comment by charlottenutter December 10, 2020