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I've been waiting for over 8 months now. Is there any chance you will be able assist me on this?
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Please?
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Could you please provide me with an answer? Thanks.
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What about the duration for fixing the PDFs? Will this take days, weeks, or months?
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Also: I've been using the Beta version for a week now. Can I use it normally or do I need to revert back to the release now that the Debug ID has been successfully generated?
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I understand. How much time will this take approximately? Are we talking days, weeks or months?
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Why wouldn't deleting the items solve the problem?
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Why will the fixing take a long time?
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@dstillman: sent all items in three batches about 9 hours ago. @matinynas_b: which PDF are you referring to?
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Here's the Debug ID: D535158443 - Zotero didn't crash this time! :)
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Sorry, I'm not sure I got it. You mean that I should export the entire library and not just this one item? Also: did I correctly disable auto-sync or not?
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Ok, so I e-mailed the PDF that resulted in an empty export. I then disabled auto-sync and repeated the export of said item. Same deal - export folder stays empty. Here's the Debug ID: D1634162320. In any case, I really don't need that particular i…
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It doesn't hang, but the export apparently fails as the exported file remains empty. Here's the Debug ID: D22464765.
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Did just that. Hope I did it right!
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Just sent the zip file to support@zotero.org. Thanks in advance for your help!
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Thanks for the response. I did everything according to instructions: enabled Debut Output Logging, performed the action (in my case: exporting entire library), waited about 4 hours until the export stopped copying the PDFs - reaching, like last tim…
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Hi, I'm on a Zotero 6.0.5 (iOS), trying to export my entire library (including files) to Citavi, chosen format being BibTex. The exported library reaches 11.7 GB out of a total of 12.8 GB and stops. Here's the Debug ID: D959078784. Any help is much…
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Here (https://www.zotero.org/support/reporting_problems) it says that providing a report ID is not possible on iOS. Does this mean that if there's an error, it will not be shown?
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Anyone? I'd appreciate a response.
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Regarding the exported library: Out of the 2373 folders containing PDFs, 575 folders are empty. Does this mean that the export isn't done yet? Or is it normal to have a certain percentage of empty folders?