Comments

• Sorry -- I think the username is akj201. My apologies.

  in Invalid credentials provided Comment by alanakumbier April 23, 2015
• This is to get into her Zotero account to join a group library.

  in Invalid credentials provided Comment by alanakumbier April 23, 2015
• I'm helping someone who is getting an "invalid credentials" message after resetting her password. She has tried logging in with her username and her primary email address. Any suggestions? Her username is ajk201.

  in Invalid credentials provided Comment by alanakumbier April 23, 2015
• The user isn't here at this point, so I don't have a report ID. She was using: Safari 5.1.2 Open Office 4 Mac OS 10.6.8 Zotero Standalone 4.0.11 We went into the preferences menu in the Standalone, clicked on the "Cite" tab, clicked on…

  in Can't install word processor plugin for OpenOffice on Mac Comment by alanakumbier November 5, 2013
• Hello, Just chiming in to say that I'm helping a user who's having the same problem with Safari + Open Office. Any ideas what we can do to remedy this? Thanks!

  in Can't install word processor plugin for OpenOffice on Mac Comment by alanakumbier November 5, 2013
• Thanks! Good to know about contacting our Encore rep as a way to help things along. Here's the Encore record for the book The Future of Ice: http://encore.wellesley.edu/iii/encore/record/C|Rb2398784|Sfuture+of+ice|Orightresult|X5?lang=eng&…

  in Zotero not sensing item records in Millennium/III catalog interface Comment by alanakumbier August 24, 2010
• When I tried saving an article from LexisNexis this morning, I received this error report: "Could not save item. An error occurred while saving this item. Check Known Translator Issues for more information." http://0-www.lexisnexis.com.lun…

  in LexisNexis Academic Comment by alanakumbier February 8, 2010