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hi thank you for that. Have not got the message because it was on my student's computer. But it said that ' Zotero add in could not be installed, please make sure that Microsoft Word is closed and try again'. Word was shut and we even restarted t…
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The other thing that may happen is that, because the student downloaded Office 365 through the institution (all students have a free copy), the institution blocked new add-ins from coming in....
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Yes I know. I have re-installed it many times when working with students (am an AT trainer) but I never encounter this error message before. The very error message is strange. Why do you think that re-installing Office would not work? Could it not …
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Thank you, yes, I should have said. I have restarted the computer and no help. Windows 10 it is.