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OK, I followed that protocol, and when I got to the point of deleting all of the text except the two citations and refreshed Zotero, nothing happened. However, I decided to try just entering the citations as if they were new and deleting the old one…
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Do I understand correctly that it could be a different citation or something else in the document causing these citations with special characters to display incorrectly? If so, do I delete parts of the document that don't contain these references, t…
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I have tried all of these steps already, that's why I'm asking for help. The one thing I haven't yet tried on this doc is the deleting-by-halves. There are two specific citations that are having problems. Do you have any specific suggestions to addr…
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You're welcome to share it with the Google Docs developers if it means a chance at fixing the problems. I have disabled v2 and that got rid of that particular error.
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I don't see the issue in a new document. We're using APA 7.
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I have sent the files over.
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Sure, I'll email them.
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OK, sent! If you're able to help me get rid of this error, I'll be very grateful.
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Yes, that was me. Do you need the complete document or do I need to do the "deleting half at a time" procedure again?
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Actually, that did not help - now I get this error: 500: Google Docs request failed. { "error": { "code": 500, "message": "Internal error encountered.", "status": "INTERNAL" } }
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Yes, that worked! Hopefully that will speed things up moving forward. Thanks for the help.
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That seems to have helped, thank you. Now it takes less than a minute instead of several minutes for it to update. I have tried to enable v2 but it's grayed out. Here's what it looks like: https://docs.google.com/document/d/1StCm3JhO2Jcg2T3qR3Qumdy…
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Google Docs integration is enabled, but v2 is grayed out. Here's the link: https://docs.google.com/document/d/1StCm3JhO2Jcg2T3qR3QumdyPJj_YtFAq3Nuwq8iULtM/edit?usp=sharing
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I thought I had mentioned this above, but I'm not seeing it. The v2 box is grayed out in my preferences.
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I'm not sure that it is reproducible anymore, plus the problem is solved so I'm moving on. Thanks for your help!
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I think I may have solved the problem. I followed the directions step by step until I deleted a citation that, when deleted, I was able to copy-paste elsewhere. The Google Docs Zotero connector is still painfully slow, but at least I'm not getting a…
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Reporting back - this problem seems to happen with all citations. I've tried it with a variety of them throughout the document and it doesn't seem to matter which citation I try to copy-paste, so the troubleshooting steps in that article aren't help…
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Is there a projected release date for the new Chrome version?
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I'm using Zotero in Chrome, not Firefox. I'll take a look at those links you provided.
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I’m using command+c/command+v (Mac) and the links are still breaking. It used to work just fine, but now it’s not. The Google Docs plugin is also SUPER slow lately and freezes.