Comments

• Changing the pw worked. No idea why, used the same process from my pw manager, but at least I'm in! Thanks for helping troubleshoot!

  in Zotero won't accept username and password for syncing Comment by kpopper December 12, 2020
• Copying from a password manager. Have done it for the online account no problem, used the same for decktop, doesn't work. Will try resetting it online then using new one on desktop. Is there a chance the email address is preventing the sync sin…

  in Zotero won't accept username and password for syncing Comment by kpopper December 12, 2020
• I've tried that a dozen times, both before and after restarting the computer. The password is definitely the same online and on the desktop as I'm just using cut and paste function. Should I try changing my user name online and then try the new us…

  in Zotero won't accept username and password for syncing Comment by kpopper December 12, 2020
• Zotero on my desktop gives me an Error pop-up window when I enter my username and pw and hit the set up sync button. Very strange as I logged out and back in online to be sure it's the same UN and PW. Also uninstalled, reinstalled Zotero and reboot…

  in Zotero won't accept username and password for syncing Comment by kpopper December 12, 2020
• Hi there, I'm having the same problem. kimwc, can you tell me how you resolved it? Thank you!

  in Zotero won't accept username and password for syncing Comment by kpopper December 12, 2020