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Thanks AbeJellinek. I can confirm the PDF downloads too, thank you. From a search results page, (when the zotero plugin icon appears as a folder) I am getting an error when trying to save an article. We don't allow PDF downloads from here but y…
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Hi all. I'm with HeinOnline Technical Support. Our dev team would like to know if there are any error logs available that can help point us in the right direction regarding the PDF download problem. In the meantime, I'll also create a second tick…
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Thanks for confirming the issue is not isolated to HeinOnline. I tested the example you provided and was able to download the PDF from HeinOnline via Zotero. Because my expertise is HeinOnline and not Zotero, I will defer to the Zotero support/com…
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Hi Jinzhe, It sounds like the issue is not isolated to HeinOnline, but if you can provide an example of a HeinOnline PDF that is not downloading via Zotero, I'll be happy to check and make sure it's not a problem with our (HeinOnline's) PDFs.
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This is resolved now
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update - HeinOnline is aware of the issue and is working to resolve it
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update - HeinOnline is aware of the issue and is working to resolve it
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This should be resolved now.
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We were able to remove the space, but now it seems the PDF isn't downloading at all, instead we receive a 'print.html' file. Any advice you can offer would be greatly appreciated. Redirecting... function sleep(millis,callback){set…
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Thanks, our dev team is looking into this.
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Hello, I'm with HeinOnline, can reproduce the problem, but not sure whether anything changed on our end to cause this issue. If there is any insight Zotero can provide that I can pass along to our dev team, I'll be happy to do so.
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The metadata: https://pastebin.com/7hS9cEwY