Upgrade Storageclaudiajsoares
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No worries, thanks!
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Hi there, I just wondered if there had been any further ideas on this issue, please? Many thanks
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Thanks - I've just sent this on
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Sure, it's here: D1697851219
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Yes, all done: D1306716923 I've done it in Zotero 6. If you need it in the BETA version please do let me know? Thanks
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The only other piece of software I installed at the same time was Devonthink 3. Otherwise, just zotero and MS Office applications, including word. I've no other plugins for word either.
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Hi, Yes, same issue but since then for some reason APA seems to work ok. And I've since done a factory reset in the hope that this might change things, but unfortunately not. Sorry to take up more time on this, but I was hoping with the changes wi…
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It's a 2019 imac and I'm sure it last worked around 2022 fine, so I have been able to use it on this machine. I have an older macbook from 2015, running Catalina, which is running the same version of MS office/Word with Zotero 6.0.31 and this is w…
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Hello, I've just tested this with a new user account, and unfortunately it doesn't work still in an empty document. Thanks, Claudia
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Hi adomasven, apologies for the delay. I've completed the steps as outlined above. After the last step the 'Test, M.A.' citation is copied into the new word document, appearing as: Test, M. A. (1992). Training in community living. Handbook of Psy…
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Hi adomasven, No worries, and apologies for my delay in turn. I've just performed the task and it's been successful - the citation appears in the word document. Look forward to hearing back soon. Thanks again!
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Hi dstillman, Thanks for your reply. I'm now running Zotero 7 beta, and reinstalled the MS word plugin as it said it needed to be updated. It hasn't resolved my issue unfortunately. I'm still getting the same error message in a blank document. The…
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The report ID is: 1641787667 and this is in the new user account (empty document). It's also while trying to cite an item using Chicago 17th edition full note without any accented characters. I've tried several other citation styles too with no luck…
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Hi adomasven, I don't run any security software. I've created a new macOS account but I'm still having no luck, even with an empty word document.
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Yes - it seems to be any item that I try to cite...
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Hi Adomasven, I've upgraded my OS to Ventura 13.4.1 and retried everything - unfortunately it's still not working in an empty document. Is there anything else you'd recommend I try at all, please? Thanks again, Claudia
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Ok, great, I'll give that a go and report back soon. Thanks for your advice so far!
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I'm running Monterey 12.6.6. It worked absolutely fine previously, but it's been several months since I've used Zotero for citations (I'm not entirely sure if I've had an OS update since last inserting a citation...) Nothing else to my knowledge has…
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Yes - I can't do it in an empty document too. I've restarted several times, and also uninstalled and reinstalled zotero and MS word, just to be on the safe side (though I understand from one of the troubleshooting guides, this isn't likely to sort t…
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Hi adomasven, Thanks for your reply. I've tried in an empty document and this isn't working either - I've followed the steps in the word processor plugin (including the reinstalling of the plugin) but this still hasn't sorted the problem...?
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Hi adomasven, Thanks for your reply. That was my first port of call - I've followed the steps as far as I can, but I've still not managed to get it back up and working... Is there anything else I can try, please? Thanks, Claudia