bhinrichs
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- bhinrichs
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She says she was able to open all the pdfs in the group in the morning, and those same pdfs would not open on the same computer in the afternoon. I am having her switch to the as needed sync now. Thank you for all your help in getting to the bot…
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one is on a personal computer, one is an office computer. one of them is only a member of one group, and all of her files unopenable. the files were all listed and she could see the parent item and the pdf listed in the folder, she just couldn't o…
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I'm not an IT person, so at a bit of a loss as to what to look for that might be causing the problems. They said they are still able to access the articles through the website, but not through the firefox zotero pane
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Now I have another user in the group with the same problem. There are 7 people total in the group, the other five are working fine.
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She was using the same computer the whole time. It happened a few days ago, but when I removed her from the group and put her back in, it resolved. She was accessing files fine in the morning, and when she went back to do more work in the afterno…