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Yes, that's likely the cause. You can manually install the plug-in by finding your Firefox profile directory and navigating to extensions/zoteroWinWordIntegration@zotero.org/install. Copy the Zotero.dot file from there to your Word startup folder (y…
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Do you have any other extensions or themes installed?
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Yes, that's correct. If you don't restart Firefox between now and then, you'll have to go to Tools->Add-ons->Extensions and click the "Find Updates" button, but the update will be pushed automatically to current users.
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Jason, try the solution I posted here.
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acavender, if you click this stupidly long link, let Firefox open it in Script Editor, and then click "Run" at the top of the window, things should work for you in Office 2008. EDIT: Link was mangled by the forum software. Copy and paste the follow…
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Regarding the word processor issues, try http://www.zotero.org/support/word_processor_plugin_troubleshooting#issues_with_zotero_2.0_compatible_plugins I believe the synching issues should be fixed in 2.0b7.1, which was released about the time you p…
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Unfortunately, a bug involving non-Zotero ReferenceMarks/Bookmarks managed to slip through to the first release of the OOo plug-ins. This bug is now fixed, but the updated plug-in won't be released until later today. While you're best off waiting fo…
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acavender, that's an interesting issue, probably related to having just installed Office 2008. We've put a workaround into our dev version, but it should still be possible to get things to work for you. First, try opening Word, restarting the comput…
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We haven't tested the plug-in extensively on OpenOffice 2.4 (which I believe is the latest version available through apt in Ubuntu 8.04). If you can, you might want to upgrade OpenOffice 3.1 using the package available on the OOo website. However, w…
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zottel66, this is yet a different problem from the others described in this thread. See here for a solution.
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Does Reinstalling Word Components fix the issue?
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This thread on the Mozilla forum might be relevant to you. The proposed fix is to delete any files in ~/Library/Java/Extensions.
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mikelaw, your issue should be fixed by upgrading to Zotero MacWord Integration 3.0a2. Go to Tools->Add-ons->Extensions and click "Find Updates."
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cmbarton, if you go to this page, does it also crash Firefox? If not, which version of Java does it report?
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sdspieg, your issue is different yet again, but should be easy to resolve. You need to install the new Word plug-in.
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It looks like there are three distinct errors being reported in this thread. dudukk, if you select RTF, does the bibliography get inserted properly? If so, we think we've fixed this issue, and the fix will be available soon. jofish, if you still h…
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Try following the instructions here and let us know what you see.
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enozkan, try going to Tools->Add-ons->Extensions, clicking "Preferences" for Zotero OpenOffice Integration, and then clicking "Re-install OpenOffice Components." This should work, but if it doesn't, you should also be able to install the oxt f…
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mwg321: try deleting extensions.cache, compreg.dat, and xpti.dat once again, and then open Firefox from the terminal (skip steps 1 and 3 there; only step 2 is necessary). Paste the output from the terminal here or email it to support@zot...org, and …
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We'll look into this. If you have a copy of the document from before the footnote went missing, please send it along to support@zot...org.
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First, make sure you have the latest MacWord plug-in. We just released 3.0a2, which may fix your issues. If this doesn't help, try opening your Firefox profile folder, then navigate to extensions/zoteroMacWordIntegration@zotero.org/install. Open "i…
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You shouldn't see any messages if reinstallation proceeds properly. Try following these instructions to give us an error report.
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Does Java work at all in Firefox 3.5.2? You can check here. If it does, let us know what the pink rectangle says.
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For those seeing the "Zotero experienced a problem updating your document" message: can you use the Report Errors feature from within Zotero and post the Report ID here?
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I haven't yet seen such issues under Ubuntu either, but I'll do my best to help you out. First, a few questions about the issue you're seeing: 1) Where is the installation hanging? Does the progress dialog that appears when you launch Firefox never…
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The "soffice Executable Directory" should be the directory containing soffice. You might try using "locate soffice" to find it. The "Java URE Directory" should contain a few jar files, including ridl.jar, unoloader.jar, juh.jar, and jurt.jar. Again,…
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jbock, in both of these cases, the metadata is not registered properly with CrossRef, the central authority for DOIs. In the first case, there is no metadata whatsoever in the database, while in the second, it is incomplete. Unfortunately, we have n…
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1) is a bug. 2.0b7 will include a completely rewritten Word plug-in, which fixes this issue. 2) is probably a side effect of using bookmarks rather than citations. It's easy to accidentally insert text into a bookmark rather than the main document …
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This should be fixed in the next OpenOffice plug-in, which we will release shortly.
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This should be fixed in the development version of the plug-in, which should be released any day now.