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The newlines appear to be somehow related to the problem, but they aren't the proximate cause. If you delete the newline, you also have to delete the empty ReferenceMarks to avoid the issues you're having, which isn't easy because they are empty and…
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The only situation where Zotero would generate HTTP traffic without being prompted to do so by the user is on a webpage with an unAPI endpoint, and in that case the amount of traffic generated would usually be a couple kilobytes per page. Zotero pr…
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Do you have Zotero 3.0.14? There was a bug that could cause crashing on Word plugin installation in Zotero 3.0.13, but I think I fixed it.
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See https://forums.zotero.org/discussion/27810/footnote-bug-/#Item_11
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OpenOffice is reporting a memory allocation error when Zotero tries to enumerate the text in the selected paragraph. I don't really have much insight here. If your document contains a lot of large images or if you are nearly out of hard disk space, …
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The problem with the document is that you have a bunch of empty ReferenceMarks, although I'm not sure why. The technique Zotero uses to delete ReferenceMarks appears not to work on empty ReferenceMarks. When Zotero tries to rename a ReferenceMark, w…
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asplundj: The log I have from you suggests the connector is getting a 403 response trying to communicate with Zotero Standalone. Since Zotero Standalone never returns a 403 response, this is either being caused by a proxy server or security software…
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Can you give the LibreOffice Trunk XPI a try and make sure this is fixed there? You'll need to manually install version 3.5.5 of the LibreOffice plugin when it is released later this week.
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Can you give the LibreOffice Trunk XPI a try and make sure this is fixed there? You'll need to manually install version 3.5.5 of the LibreOffice plugin when it is released later this week.
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Your user account can't read or write to /Applications/Microsoft Office 2011/Office/Startup/Word, so even if Zotero installed the plugin, it wouldn't work. I'm not sure what would have caused this, but you can fix it by running the following in the …
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Can one or more of you try the following steps so that we can get useful debug output: Ensure Zotero Standalone is open From within Chrome, open chrome://extensions and check the "Developer Mode" box Uncheck and re-check the "Enabled" checkbox next …
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Open /Applications/Utilities/Terminal and paste the following command: ls -lad /Applications /Applications/Microsoft\ Office\ 2011 /Applications/Microsoft\ Office\ 2011/Office /Applications/Microsoft\ Office\ 2011/Office/Startup /Applications/Micros…
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Try clicking the Settings button at http://scholar.google.com and selecting "Show links to import citations into BibTeX" under "Bibliography manager." This shouldn't be necessary, but it may fix things for you.
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If you used the Reset Firefox feature, your Zotero data directory should be in a folder called "Old Firefox Data" on your desktop. You can restore it by following these instructions.
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Try this version of Zotero Standalone and let us know if it fixes this issue.
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pacard: What do you mean by "ZSA gets stuck quering the LO extension"? Also, are you saying that LibreOffice works fine with Zotero in Firefox but not in Zotero Standalone?
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Start with https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear
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Would you mind sending us the crash report? From Finder, select Go->Go To Folder, paste ~/Library/Logs/DiagnosticReports/ into the box, select one or more of the crash reports labeled Zotero, and email them to support@zotero.org with a link to th…
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osacompile should come with Mac OS X, so the Developer Tools version should be irrelevant. I'm not aware of anything that would cause this problem. The only solutions I can think of are reinstalling OS X, copying the file from another computer, or c…
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Start with https://www.zotero.org/support/word_processor_plugin_troubleshooting#installation_error
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Zotero generates the scripts on install using /usr/bin/osacompile, which should come with Mac OS X. From the error message, it sounds like this is missing on your system. You can verify this by opening /Applications/Utilities/Terminal, typing which…
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Unfortunately, I reorganized this again. See https://www.zotero.org/support/word_processor_plugin_troubleshooting#visual_basic_for_applications_error
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If you can send the broken document to support@zotero.org, I'll take a look.
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See https://forums.zotero.org/discussion/27672/
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mgray: What's not working? See https://www.zotero.org/support/reporting_bugs#provide_steps_to_reproduce
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We just released a new version of the LibreOffice that supports LibreOffice 4. You can download it here. As far as Word goes, I assume you mean Word 2008, since there is no Word 2007 for Mac, but this should work. Provide a report ID after re-trigg…
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It sounds like reporting this as a false positive for Zotero 3.0.11 was insufficient to stop Norton from detecting a false positive in the ever so slightly different version of the file that ships with Zotero 3.0.12. I reported the false positive ag…
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Should be fixed in 3.0.12.1, available now.
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Should be fixed in 3.0.12.1, available now. You can either tell Zotero to check for updates again (in the help Menu) or download from https://www.zotero.org/download/
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Assuming you have a document open in Word and there's no dialog open, you may need to follow the instructions here.