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Just checked all of this. I updated the graphic drivers, and the problem persisted. But Zotero launches if I add the "user_pref("layers.acceleration.disabled", true);" line to the prefs.js file. OK, I'm going to leave it. Thanks again!
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Oh, woah. Zotero starts in Safe Mode! I could launch it and sync my account. OK, I guess that I'll have to launch it holding shift every time, and hope that it will keep working. Thank you very much for all your help!
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That's unfortunate, because I use Zotero for my work. Do you have any idea of where should I look for what's creating this problem? Is there any program/etc that Zotero relies/depends on and could be the cause? Otherwise, I'll have to reinstall Wind…
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Hi again, and, by the way, thanks for the help and your time. I tried the three previous versions that you listed, and all of them gave the same result: a small blank window called "Profile missing" that also disappears. I also restarted the compu…
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I created a new account, started Zotero, and I got the same blank window that disappears. I also tried deactivating Windows Defender, with the same results. It is very strange, because Zotero worked perfectly until a few weeks ago, and I don't rem…
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Exactly the same.
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Yes. It happened the same. But now I tried again (just in case) and something changed. Now the blank window is smaller and is called "Zotero - Choose user profile". But it also closes after one second.
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No, I can't see anything besides that windows that disappears very fast (I managed to capture here https://imgur.com/zKWqfqz ).
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Thanks for your reply. Unfortunately, it doesn't work. I saw the blank window again that closed after one second. Nothing else.
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I forgot to say that I can't find any crash report.