Comments

• My IT department was able to fix the problem. Thanks for all your help.

  in How long should the initial sync take? Comment by atamboli March 11, 2016
• Ok, this is a work machine and it seems that my cyber security department is causing the problem. I will check with them. Thanks!

  in How long should the initial sync take? Comment by atamboli March 10, 2016
• When I click "Submit to Zotero Server" I get the error message, "Invalid response from server." So, here are the first few lines of the output of that log (the complete log is too long to post): [JavaScript Error: "incoming.telemetry.mozil…

  in How long should the initial sync take? Comment by atamboli March 10, 2016
• I tried what Dan suggested. It has now been attempting to sync for about half an hour. The green arrow wheel just keeps spinning.

  in How long should the initial sync take? Comment by atamboli March 10, 2016
• I deleted everything in my library, and the sync still seems to hang. I did get it to sync once when I first installed the software, but it won't work anymore.

  in How long should the initial sync take? Comment by atamboli March 10, 2016
• I don't know what the full size is, but it is a lot since I'm trying to move my entire Mendeley library here. Nothing has yet been synced, though- my web account and app seem to have completely different items.

  in How long should the initial sync take? Comment by atamboli March 10, 2016