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This isn't really a Zotero issue per-se. Either some anti-virus software is interfering with this file, there is an issue with file permissions, or perhaps even your disk. It's hard to say how to fix this without having access to your computer, but …
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We'd need a Debug ID from Zotero Connector for an attempt to save that fails. Refresh the sciencedirect website before attempting to import.
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Did the plugin work on this machine for you before? Are you using a proxy or some proprietary security software?
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The bibliography insertion is stuck on Zotero attempting to retrieve citations from Word. Which would generally mean that any attempts to update this document, such as refresh it, would have to fail in a similar manner. You could try the final step…
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Do you run Word in full-screen/desktop mode? Does it work if you have both Zotero and Word on the same screen. Make sure that both are visible when you press the Add/Edit Bibliography button.
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We would be happy to look into this, but someone will have to describe what it takes for this to happen? Does it just passively increase in memory? Does it matter which websites you use, or how many tabs you have open?
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Restart your computer and try to remove the file again, then re-add it. If you still see this error, temporarily disable any anti-virus software you have. If you haven't installed anything, then Windows comes with Windows Defender, which you should …
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We have completely rewritten the citation dialog in Zotero Beta. It might be worth installing that and seeing if it works. If it does and you don't encounter other problems, you can stay on the Beta version until the new citation dialog lands in the…
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Beta is now out. Your LibreOffice plugin should update automatically if LibreOffice is closed. If not, you can update it manually in the Zotero Preferences -> Cite. Let us know if the issue is fixed for you.
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@poettli Thanks. I finally managed to reproduce it. The fix will land in the next Zotero Beta build.
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support@zotero.org
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Can you export the item with which you've performed the procedure described above? Yes, I can. Hah. Could you send it to us? Or provide the URL of some item with open-access PDF where the issue can be reproduced with the steps above?
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Can you export the item with which you've performed the procedure described above?
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Yeah, I cannot reproduce this neither on Ubuntu 24.04, nor on MacOS 15.5. I wonder if this is due to some LibreOffice configuration. Can you reproduce on a different machine, or a different user account on the same Mac?
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I have tried only with English words. I just tried with accented French words and Japanese kanji but, strangely, I cannot reproduce with the steps described above. So does this only happen with a specific item? Or does changing the item metadata (e.…
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Can you produce a Debug ID for attempting to insert this note into a new document? Does it matter which citation style you use? Does it matter if the inserted citations have accented symbols (non-standard ASCII)?
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Could you provide complete minimal steps to reproduce this?
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The length of the note should not be an issue, but we haven't tested with notes with 100+ citations, so there could be bugs. Could you binary partition (make copies and cut them in half to identify the problematic one) the note and see if some speci…
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Does this happen in a new test document? See Troubleshooting Errors in Word Processor Documents.
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Excellent. How did you figure out that those registry entries might be an issue? Where did they come from?
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See Reporting Problems. Describe step-by-step what happens and what you expect to happen. Try to reproduce the issue in a new document.
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No, this issue has nothing to do with the Zotero app, and Zotero doesn't use the http server on Windows to communicate with Word, it uses COM. The Zotero.dotm file contains Visual Basic code/macros, and the initial macro is responsible for setting t…
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You should report this to LibreOffice bug tracker, and switch to a stable release of LibreOffice 24.
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The lack of label on the Zotero tab suggests that Zotero macros are not running for some reason. If you open the Zotero.dotm file with Word directly do you get additional warnings/banners/dialogs about macros? Does the Zotero tab get a "Zotero" labe…
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See Reporting Problems
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What version of Word (full version number) are you running. Does this happen after restarting your Mac, and without opening any other apps? Does this happen in long documents without Zotero citations?
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I cannot reproduce this. Does this happen if you create a new Zotero profile? Could you provide a Debug ID for the click that makes Zotero appear on top from Zotero?
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Do you have any plugins installed? Can you reproduce this in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode)?
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As you probably know, most software is constantly being updated: operating systems, word processors, browsers, etc are constantly getting updates. It is impossible to create non-trivial software that doesn't ever break simply due to the fact the lan…
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There has not been an underlying change to the way Zotero Connector works, we've only added this dialog because frequently we get reports from users about issues that are caused by not allowing the extension to run on all sites. This is because when…