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Could you submit a Report ID from Zotero?
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Zotero is receiving a proxy HTML login page on the URL. @VorpalBlade have you tested other gated resources besides SAGE and they all work? Is ieeexplore the only one with this problem?
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Could you produce a startup Debug ID from Zotero?
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Open the Terminal app via spotlight, paste the below command, press enter, copy the output and paste it in this thread. ls -la ~/Library/Containers/com.microsoft.Word
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Did you try restarting your computer? If you go into Tools -> Add-ons in Zotero do you see the Word addon? Is it enabled?
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Does it work if you launch both Zotero and Word as administrator? Does it work if you create a new user account in Windows and try there?
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Could you submit a Report ID from Zotero?
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After changing the style to note with ibid when you click add/edit citation on one of the citations that has not changed and press enter to submit does it update? Do you get a prompt that the citation has been manually edited? Which word processor a…
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Are you citing with endnotes? Which citation style? How long is the document? Do you have tracked changes that are not accepted in the document? Can you reproduce this in a new document?
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file:// URLs have not been supported by Zotero Connectors for a very long time. Only http:// and https:// URLs are. Are you sure you were not opening these files differently to what you are trying now?
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Can you access the connector preferences page? Can you submit a Report ID there?
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Did you install any extensions into Firefox recently? Does it work in a new Firefox profile?
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You can go into the document properties (in the Zotero plugin) and change the field storage method to Bookmarks, then save the document as .doc. The bookmark citations are more prone to corruption, but it will allow a Word user to edit your document…
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Security restrictions could be the source of this. Generally when you have a problem like this it indicates a problem with permissions, but people have been haunted with this problem for years and it seems that the only reliable solution is to creat…
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Have you tried restarting Zotero? If it doesn't work after a restart could you produce a startup Debug ID from Zotero?
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Inserting in new documents is relatively fast. Does it happen after restarting Zotero and your browser?
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What were you doing when it disappeared? Does it reappear if you restart Safari? Is is still present in Safari Preferences?
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#communication_error_or_non-responsive_plugin_buttons If nothing helps, try running both Zotero and Word as administrator to see if it fixes the issue temporarily.
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Did you try restarting Zotero and Word? When you click a button in Word did you try looking through Zotero windows to make sure the citation dialog isn't behind other windows? Which OS and version of Word is this?
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@pabloredondocrespo Thanks for reporting this. We were actually looking for a way to reproduce this reliably and a fix will be included in the next update of Zotero.
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Did you try in the Zotero Beta that I linked to above? Zotero 5.0.80 is the current release version
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Could you submit a Report ID from Zotero?
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Is this when pressing a button in the integration like Add/Edit Citation? Could you try reinstalling the document plugin from Zotero Preferences -> Cite -> Word Processors, then restart Word and try again?
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The Zotero client does not install its extension into Firefox, so whatever you are seeing in Firefox is coincidental with the client update. As for the LibreOffice Plugin, it shouldn't be reinstalling on every restart. If you are sure it is could yo…
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In case you haven't managed to solve this quite yet, do you see any problems with extensions disabled in a new doc? Make sure you test after restarting Zotero and your browser.
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The java installation actually has to match LibreOffice, but thanks, I have updated the document processor troubleshooting article.
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We have had a user recently submit a very valuable report that will hopefully make field copy-pasting much less error prone. Unfortunately this is an issue that is very hard to fix since it's caused by Google Docs not natively copy-pasting field cod…
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You should try reinstalling the plugin from Zotero preferences and restarting LibreOffice.
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See https://libreofficehelp.com/how-to-fix-libreoffice-requires-a-java-runtime-environment-error/
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Exception: The document is inaccessible. Please try again later You should restart your browser and Zotero and when interacting with the Zotero plugin for the first time in the document ensure you select the correct account to authenticate with (thi…