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Could you submit a Report ID from Zotero? Does it work if you use the Add/Edit citation option from the Zotero menu instead of clicking on Edit with Zotero?
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Have you waited for the Zotero update to finish? Have you tried the Zotero -> Refresh option?
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As you have discovered, Word for Mac integration is very slow with big documents. Unfortunately there is little we can do (although we will have a progress bar in the future to make it more obvious when Zotero is working). If you'd wait for Zotero e…
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Your browser is two versions behind the current release of chrome. Have you tried restarting the browser? If not, can you describe what the problem is?
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See debugging broken documents
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Are you sure the files are not being opened or otherwise tampered with (like by security software) on the way from you to your colleague? What are you using to send the file? If you send and download your own file, does the bibliography also get unl…
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This is a Better BibTeX issue. See https://forums.zotero.org/discussion/comment/383890/#Comment_383890
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This is a Better BibTeX issue. See https://forums.zotero.org/discussion/comment/383890/#Comment_383890
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I assume you do not use "Unlink Citations" option from the Zotero tab in Word before sending. Make sure you are saving the file as .docx. If you are sending it via gmail, make sure you download the file directly from an email instead of the Google D…
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Do you run any other extension in Firefox? Try disabling them. If that doesn't help, try running Firefox with a new profile
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I'm afraid not, but even for Scrivener you will have to narrow down to a specific short part of the document that is causing breakage. It's likely just one or two fields/lines in the document, so you'll have to do the manual debugging.
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Are you running a 32-bit version of Word? Can you upgrade to 64-bit? If not, what is the full version number of Word (e.g. Version 2105 (Build 14026.20246))?
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It's hard to tell. We don't officially support Scrivener or RTF/ODF export (it's a community created plugin), but it seems to be a bug originating on Scrivener's end. You shouldn't need to manually redo every citation, you just need to keep copying…
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Ok, that's a whole lot of citations and unfortunately even after the export I don't have much to work with to identify the issue. You did say that manually copying citations from this problem document to a new working one worked. Doing that will be …
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Is there any alternative? For example using Word etc.? Yes, duplicating citations by copying works with Word or Google Docs. Just found an odd workaround - if automatic updates within the LibreOffice Document are disabled, the copy/pasting of citati…
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Try restarting your browser and Zotero. It is likely that your reference got unlinked, but something is not coming through in the integration code. If you can figure out the steps to reproduce this error, please post them and we'll investigate.
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No, I meant the odt. You have attached a sample (citations).odt file in an earlier email, but it seems to be empty and/or corrupt. We need a document that has LibreOffice ReferenceMarks in it after running ODF (to citations) export with Zotero on a …
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Could you send us the file after you run ODF (to citations) export on it?
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Yes. The older macros there are for backwards compatibility. You don't need the individual Add and Edit macros, the AddEdit ones are enough (and what the proper Zotero tab uses).
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@raffaem I am the main developer of the word processor plugin and we have provided them feedback specifically regarding citation editing in-text. The discussion was had on ourzotero-dev mailing list. I guess they decided to not follow the feedback o…
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That is quite a lot and slowdown is expected. We have done everything we can to make the integration as fast as possible. You can disable automatic citation update from Zotero document preferences if you haven't already, otherwise a switch to a diff…
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@raffaem Although I did test their integration and provided feedback on it when they initially released it, including noting that citations should be editable in-text. You can edit the citation with the classic citation dialog, although we are plann…
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The Google Docs integration will slow down with the size of the document. Beyond 50 pages is where it becomes quite difficult even for the Google Docs editor itself and Zotero is limited by the speed of the platform it's on. It might be a good idea …
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It's hard to say, but it's not out of the question that what you're seeing is a Scrivener bug in saving your document as .odt/.rtf, although we'd need to see a broken excerpt ourselves to figure out what's wrong. If you can send support@zotero.org a…
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Where do you see the citations? Did you do something first to see the citations?
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You should keep repeating step 10 and removing portions of the document until it starts working which helps you identify which part of the document is the culprit, then you restore other parts of the document and make sure it still works.
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Right. Hard to say what's blocking the display of the tab without knowing what restrictions are in place, but they are likely responsible for the issue. Another thing to try is to open Zotero.dotm itself and see whether the tab is displayed, althoug…
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@santorio You'll have to follow step 10 of the debugging instructions. Your Report ID suggests that at least something is going wrong with Zotero trying to display an alert within LibreOffice, but it's hard to say why.
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@pelle_pms although if you see Zotero macros via the Developer tab there might be something up with your Normal.dotm Word file. You could try resetting it by moving it somewhere else temporarily and have Word recreate a new one.
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon