Comments

• With the help of IT, I've got the problem fixed and it is very similar to the directions for completing the SSL Cert override (https://www.zotero.org/support/kb/cert_override). I wanted to post it here so others may be able to use it. Thanks @adamsm…

  in Microsoft Plugin, reinstall not working? Comment by kknierimUSGS July 17, 2017
• Hey @adamsmith, my IT suggested checking the Zotero MS Word Plugin when I'm not on our internal network, which I just checked with a hotspot. Indeed, the Zotero MS Word plugin worked without an issue. So, I think the certificate issue is a likely pr…

  in Microsoft Plugin, reinstall not working? Comment by kknierimUSGS July 17, 2017
• Just sent it, thanks. I thought the same thing re: cert errors and the Word plugin... I'll check out that support forum for the ssl certs.

  in Microsoft Plugin, reinstall not working? Comment by kknierimUSGS July 17, 2017
• Just tried following directions for a Debug ID and when I "Submit To Zotero Server", it says "Invalid Response from Server". When I look at the Output, there are various statements about "SEC_ERROR_UNKNOWN_ISSUER" and "repo.zotero.org:443 uses an in…

  in Microsoft Plugin, reinstall not working? Comment by kknierimUSGS July 17, 2017