Comments

• FYI. The easy fix ended up being unplugging my laptop from the LAN and switching to a WiFi connection. I was able to install the indexer components without trouble!

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 22, 2015
• Thanks very much for your assistance. I have reached out to my IS department for help with bypassing the custom root certificate. I hope I can get it taken care of.

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 22, 2015
• Here's what it says: This site uses a weak security configuration (SHA-1 signatures), so your connection may not be private. The identity of this website has been verified by A1WSAA1.us.msh.org. No Certificate Transparency information was supplied…

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 21, 2015
• We use Kaspersky (and I can't override the settings) and a proxy server. It looks like I need to get my IS people involved (sigh). Is this the best way forward? Also, in following the directions under the cert error page, I see no padlock icon on a…

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 21, 2015
• I just emailed the text file from my work email, which overlaps my user name here. Yes, I'm at work, and I don't know about the proxy server issue, but I can check with IS, if helpful. Btw, I don't know how much money you guys make, but it isn't en…

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 21, 2015
• Ok. This is interesting. I went through the process of trying to get a debug ID (by checking for installer in preferences), but I disabled first, then checked the installer, then went back to submit to the server and the choice wasn't grayed out. Th…

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 21, 2015
• Sorry. I didn't realize that you wanted me to disable for this particular test. So, yes, I disabled, added a new item, and now I have 1276 lines logged. Is this what you need?

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 21, 2015
• Ok. I created a new item. No change in the lines logged next to Enable (still 0)

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 20, 2015
• Yes. Exactly what you describe.

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 20, 2015
• Nope. I tried selecting (assume you don't mean open, just select), including a PDF file, and it still didn't work.

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 20, 2015
• I've tried it a dozen times including after reboot, and all three options, view, clear, and submit are greyed out. All I do after enabling is to switch to the Search menu and click "check for installer." I get the error message, click ok, then go ba…

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 20, 2015
• Ah, so sorry. I thought I needed to do both. When I go step-by-step through the standalone instructions, the option to submit to the server is grayed out.

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 20, 2015
• I did provide the Debug ID, but I performed the steps again, and the new Debug ID is D165061176. Maybe I wasn't fast enough the first time!

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 20, 2015
• Here's the ID: D537035113

  in Cannot download pdfinfo or pdftotext Comment by MarthaE October 19, 2015
• I didn't see it on Amazon, but now I do. I don't see it on any journal webpages (I tested a handful), but now I see it in PubMed. Do I have to go through PubMed to save journal articles?

  in Zotero not working with Chrome Comment by MarthaE October 19, 2015
• I have the same problem in that I do not see the URL bar icon on any page. I checked the zotero extension and got this message (many times) [JavaScript Error: "getTranslators: detection is already running" {file: "chrome-extension://ekhagklcjbdpajg…

  in Zotero not working with Chrome Comment by MarthaE October 19, 2015