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Well it was obvious based on the previous comments that I was not fully understanding something. Perhaps that documentation page should point out that if it keeps happening people should report it. I actually know another person who has the same pro…
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Thanks for following up. I generated a debug ID for the action of syncing, it is: D1227606194. I did not know that procedure before now. According to the dump, it looks like an invalid field, 'reportNumber', for type 'dataset'. It looks like there a…
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Hmmm. Well fortunately for me, but unfortunately for testing the suggestion you made, the document appears to be fixed now that I have switched to a different computer and refreshed it. Maybe the switch between computers, and therefore using a diffe…
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This is a very old discussion, but is this still a problem? I have a similar issue here: https://forums.zotero.org/discussion/76022/institutional-author-wont-sort-correctly I am assuming the patch here was absorbed into future versions of Zotero?
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Even worse, I discovered that the paper does not officially have the co-author listed, so I eliminated that and now it **still will not sort correctly** no matter how I change things or even if I start from a fresh entry! Exporting as RDF shows tha…
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@cwetmore Thanks! Just knowing that helps!
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@cwetmore Just to be clear, you **were** able to set Zotero to a whitelist in Cylance Protect? Our IT says that is not able to be done due to either a problem with Zotero (lack of a digital signature) or a limitation in Cylance Protect. If you can c…
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@cwetmore Interesting. In discussions here with the campus computer security people they are blaming Zotero, the organization, for not providing some type of digital signature. Our people claim that without this they cannot set Cylance to approve Zo…
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@dstillman We have and we are. Sorry I did not mean to imply that this was a Zotero bug. My question was more along the lines of "Has anyone out there found a way to make Cylance work correctly with Zotero."
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Hello. We have this problem and it is NOT resolved by re-installation of Zotero or by reinstallation of the Word Zotero plug-in. Any updates?
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Any updates on this, we are having the same problem at my university. Cylance stops all scripts running in MS Word.
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Thanks for that, @bwiernik! That tool seems to work well!
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I am happy to report that the problem appears to have been temporary due to some site updates on the server-side. Frontiers IT department reported to me that the site is working again and now allows downloads from outside, including Zotero. I have…
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It would be good to have someone associated with Zotero involved as it is an issue between the two systems. Ok, I have actually written to their web/IT address. It took some effort to write up a reproducible error case so that they can see the iss…
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Interestingly, the URL gets translated to: http://journal-cdn.frontiersin.org/article/31294/files/pubmed-zip/versions/1/pdf when I type it in. Actually things have gotten worse--they've apparently broken the "save PDF to Zotero" function when d…
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@vpolito It is still happening to me, but not for every article. :-(