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I too use EBSCO daily so it's become quite a frustration. I'm hoping this can get resolved soon. @adamsmith and @adomasven any updates?
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I too have been able to capture EBSCO references fine (no issues in two years) until recently (yesterday morning). Same issues arose today. My work-around has been to search the articles I want to save elsewhere online from other databases since the…
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I'm not quite sure what you mean by the proxy vs. VPN in terms of what I need to do. Whether I go through the Hopkins portal page first and then navigate to the library page, or start with the library page and try to access the databases, I end up h…
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@adamsmith yes, the URLs are just copied exactly as I see them. I don't use the Welch library specifically, but one of the other Hopkins libraries (the Sheridan libraries). As far as I can tell, the protocol is the same. When I go through the JHU l…
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I was first in a cafe (off campus), then at home (also off campus), and then finally came in to the office (on campus). So the issue is occurring with three separate internet connections, on different browsers, with different Hopkins accounts, on di…
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I'm authenticating through my institution (Johns Hopkins University). I also have an EBSCO account which I only had to create 2 days ago after logging in through my institution. Tried to sign in through that just now but the same error message appea…
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Okay - chrome extension is current as well as standalone software - finally found the version number for the PC computer: 4.0.29.17
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My apologies - I'm not too familiar with PCs. Under 'properties' for the Zotero Standalone application it says "File version 47.0.0.0" which I assumed was the software version. It also says "Product version 1.0.0". I downloaded the software on April…
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another update: Issue remains with Chrome extension on a different (Windows) computer in my office - same error message for the same article(s) when trying to save to my Zotero Standalone. Report ID: 2031571210 PC info: Windows 7 Enterprise Zoter…
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yes and no - with Firefox, I still cannot save, but the translator icon stays greyed out (remains unclickable), vs on safari I can click it and then get the error message. When I navigate to amazon (on Firefox) the icon 'activates' and I can save to…
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Mac OS 10.12.3 Zotero standalone 4.0.29.15 Safari (and Firefox) plugin - whatever the most up-to-date version is from zotero.org (I tried uninstalling and reinstalling earlier today)
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Update to above: I tried saving a few other EBSCO articles. For most, the same error message ensues. However, for some, it will work. I am unable to determine a pattern. URL to one that will work: http://eds.b.ebscohost.com/ehost/detail/detail?vid=…