Comments

• Hi. Sorry. I moved on to other things and failed to save the URL. It seems to be a kind of random error. Most of what I tried to save from ProQuest worked fine. Only two failed to save. If I hit another one, I'll save the URL and send it to you. Tha…

  in Report ID: 1941833129 Comment by tkelly7 January 29, 2018
• I tried shutting down and rebooting a second time and for whatever reason, that seemed to fix the issue. Thanks again.

  in An error occurred... Comment by tkelly7 January 16, 2018
• NVM. I answered my own question.

  in Chromebook Comment by tkelly7 November 30, 2017
• Is there a way to make the note taking window larger on the online screen? I ask because I'm using it on a Chromebook and right now that note taking window is very compressed.

  in Chromebook Comment by tkelly7 November 30, 2017
• Ah. That seems to have helped. The problem was, I couldn't see the bottom of the message to see that that was an option. Thanks!

  in Seizing up while syncing Comment by tkelly7 November 24, 2015
• Ok. Whew. I tried another sync after all those attempted fixes and still am having the same issue. Here's the latest error report number: 1243007923

  in Sync error Comment by tkelly7 November 5, 2010
• Hi: I did and I'm still get the same problems -- when I try to sync I get those 58 items it wants me to merge, then lots of annoying drop downs, then a sync fail. Oh, and I tried it on a different computer yesterday with the same results. I'm s…

  in Sync error Comment by tkelly7 November 5, 2010
• Hi: When I tried again this morning, I rebooted first just in case that would help. It didn't. Now I get this message: SSL certificate error connecting to sync.zotero.org See http://zotero.org/support/kb/ssl_certificate_error for more…

  in Sync error Comment by tkelly7 November 5, 2010
• Ok, just mailed it. It's late here, so I'm going to call it a night. If you figure out what I need to do, let me know at some point and I'll give it a try in the morning. Thanks so much for your help! Mills

  in Sync error Comment by tkelly7 November 4, 2010
• Hi: When I tried that, I got to the point of "Submit to Zotero Server" in the Advanced pane and got this message: The server returned an error. Please try again. So I tried again, but got the same message. Mills

  in Sync error Comment by tkelly7 November 4, 2010
• Hi Dan: I tried the DB repair tool and the results were all the same. So I did it a second time, just to make sure I did it correctly. Still the same result. It's prompting me 58 times to choose between remote/local versions, then gives me all …

  in Sync error Comment by tkelly7 November 4, 2010
• The second set of errors I get come in drop downs that say things like: Items in the collection 'Forced Labor' have been added and/or removed in multiple locations. The following items have been added to the collection: • Modern-Day Slave…

  in Sync error Comment by tkelly7 November 4, 2010
• Here's the other error message I get: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageStatement.execute]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/db.j…

  in Sync error Comment by tkelly7 November 4, 2010
• That fixed it. Thanks!

  in Sync Problems Comment by tkelly7 July 13, 2010
• Thanks Dan. Do I upload only the zotero.sqlite file to the Repair Tool?

  in Sync Problems Comment by tkelly7 July 13, 2010
• At last I got an error -- it says Conflicts have suspended automatic syncing. Click on sync icon to resolve them. Then it spun some more. Then I get the 10 resolve contradiction messages, then the 43 "tag added" messages, then it starts trying to sy…

  in Sync Problems Comment by tkelly7 July 12, 2010
• Now it won't sync at all. The sync icon has been spinning for hours and just says: Getting updated data from sync server. I've let it run all afternoon, and have rebooted once just in case that was the problem. This means I can't give you a Report I…

  in Sync Problems Comment by tkelly7 July 12, 2010