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I will. Thank you again for working with me through everything!
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Dan, I can't believe it but the arrow just stopped spinning and said the last sync was 15 minutes ago. I'm not sure what happened but apparently, whatever was wrong, is now fixed. I also check my profile on zotero.org and everything is there.…
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I'm unable to provide a report ID. The reporting errors selection is gray and I cannot click on it. When I move my cursor over the arrow it says "upload accepted----waiting for sync server." Last sync 10 days ago. Also I am syncing on my home …
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Hello Again, I am still receiving the endless spinning arrow. Both when I try to sync at home and the lab. Is zotero still experiencing sync delays? Or is there another problem with my account. Any help you could offer would be apprec…
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thanks for the information. Today the arrow kept spinning again. When do you think it will be ok to sync? Thanks again for all the help! It is much appreciated!
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Dan, Ok so I did as you suggested and was able to sync my library on a different network. I went into the lab yesterday to see if it would sync from the computer in the lab (the one with the IP address that you have, not the one I am posting w…
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Thanks for working through this with me. Its not a laptop and I don't think its connected to wifi. I will try transferring the library. I won't be back in the lab until next week. I'll let you know how things go when I get back. Thanks for you…
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ok I had a fellow lab member send the file. You should have received it.
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I just saw that the email did not send again. 11109K. And yes it was zipped.
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Never mind. I think it just sent.
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OK i have the debug output now and I put it in a compressed zip file. However, whenever I try to send it to you, I get a message back telling me that the file is too big for your domain. This was the email I got back: Technical details o…
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I'm trying to get you the output but for some reason when i click "view output" all i get is a blank screen. I've tried hitting "submit to server again" and it's been scrolling for about 20 minutes. Not sure if it's working though.
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Dan, I sent you the IP address from the computer I am syncing with. Please check it with the one you have. Also, I'm generating the output and will send it to you.
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Today, after pressing the sync arrow, several minutes passed before a pop up message said “Empty response from server. Please try again in a few minutes” There is also a red circle with an exclamation mark next to the sync arrow. (This is the messa…
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If you look back on my previous comments, I posted saying that my library on the server was empty because I had to use the restore from local data option. Ever since then I have been having trouble and getting the "empty response from server" messag…
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yes, the green arrow is spinning - it kept moving for about 3 hours. I stopped the sync a little after 3 pm. And I am using the account I am posting with. Not sure what to do. I tried to sync the debug with the server (as per instructions) but it f…
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So i've been trying to Debug but after about 2 hours of it "syncing" with the server, I haven't been able to get any kind of code. I also tried to view the code but it was over 1,000 pages long and I think my PDF maker crashed trying to download it…
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and by update, I mean a patch or something of the like to deal with the "empty response from server." Which i'm guessing is from the amount of automated tags i have.
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Hello again, I'm still having some trouble syncing. This is still the same problem that I have posted about numerous times. I understand that the update is in progress. Any idea on when it would be available? Thank you again for you…
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I think it might have been working on an older version of Zotero. When my lab member tried to access her library, a message came up saying she had to upgrade. When she did, it pulled up an old version of her library. According, to my lab member it …
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Ok, I will try putting it in volume or pages. Thanks, it good to know its planned to be addressed.
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And I have the latest version of both Zotero and Firefox.
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It synced when i first transferred my library from endnotes. The library was around 5000 items then, now its much smaller. However, at one point I had an issue that when I tried to sync my library duplicates would show up so I tried to restore the s…
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Support Services, I was just curious about something. My initial library that I synced was around 5000 items but now that I have cleaned it up my library is just under 2200 items and I still receive the empty response from server. I was just c…
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Ok, I emptied my trash and still received a message saying "empty response from server" Here is the Report ID: 1865453514 [JavaScript Error: "[Exception... "'Empty response from server. Please try again in a few minutes.' when calling method: [n…
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I guess I was just being over cautious. Thanks again for your help and quick responses!
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Hello again, I'm still unable to sync. I know you said that there was a fix coming but would deleting my trash help with my syncing problem? Thanks again for all your help!
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You've been very helpful!! Thank you again!!
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Thank you for your quick response!!! I will wait for the new server architecture. However, I did have one question about the duplicates. This is the first time I am using Zotero (so i've only used the most recent version). When I sync my…