Upgrade StorageKatrina Cherney
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- Katrina Cherney
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I've restarted my computer a few times and continued to have this problem. Can you provide guidance re: fixing the proxy settings?
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Ah I see. It's issued by RapidSSL, which seems right.
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When I click that link (sync.zotero.org), the page says "Nothing to see here.". When I look at the site certificate info, it says 'This certificate is valid'. What other information do you need from the site certificate info window?
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Hi, Thanks for sending. I think that the problem is with the library on my MacBook where I created the collection. There is a warning sign next to the sync button. Report ID: 1726500394. It says that there is an error connecting to the server, bu…
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@baehunt - thanks. For some reason, I don't even have a Library folder in there!
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Thanks - I've worked on this and now nothing is hidden. The group containers folder is still not there.
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I think I'm missing something re: how to use the Option key to show hidden folders
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I'm trying to follow those instructions but there is no folder called "group containers" in the library.
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I believe that it is this: /Applications/Microsoft 365/Office/Startup/Word I got that in Word by clicking Word --> preferences --> file locations
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I've tried that countless times and still no luck.
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I have Word 2016 for mac and the zotero standalone. I'm still having this problem and at a total loss. I have tried to uninstall and re-install different components of zotero standalone, the word add-in and the chrome plug-in with no luck!! Please h…
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Yes - still no luck.
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Sorry - yes, a typo! I have installed it.
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I've not installed and enabled the firefox extension, and still no luck. This is my personal computer - I have full control.
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I followed the link to download the word add-on for Firefox and a warning message came up. It says that the file is corrupt and cannot be opened.
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I believe that the answer is no to all of these questions but I could be missing something! Should I try to delete Zotero altogether and re-install from scratch?
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I still get the "cannot communicate" error.
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Okay - I tried that and re-installed from Cite and nothing changed.
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Sorry - how do I run that?
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It's enabled.
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Still no luck. Also, I checked in the Add-ons manager in Zotero standalone and the Zotero Word for Mac Integration has the following caution: Zotero Word for Mac Integration could not be verified for in Zotero. Proceed with caution. I'm not sure if …
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I updated my standalone to 4.0.28.8, restarted both programs and am still having the same problem.
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Thanks. I made some progress and added the "add-ins" toolbar to word and now see several zotero icons. however, when I click on any of them, the following dialogue box comes up: "Word could not communicate with Zotero. Please ensure that Firefox i…
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Hello, I'm having a similar issue. I am using Microsoft Word for Mac, version 15.18. The Zotero drop down menu simply does not appear. I clicked "Reinstall Microsoft Word plugin" on the "Cite" tab of the Zotero stand alone preferences page, b…