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I know this is note really a proper solution, but upgrading Office to v. 2021 solved this problem.
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Thank you! I'll let you know if we get to the bottom of this.
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The computers are institutional and we have group policy, although I've only started noticing problems with Zotero a month ago and I've been using it since 2010. Do you have any tips on where to begin searching for the culprit settings in the group …
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Could it be that I login to the computer with a microsoft account and the new user account is local? I noticed Zotero does not work on my other computer where I also login with a Microsoft account.
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I'm using word 2019, v.1808, 10411.20011. Installed "normally". I created a new user and Zotero works as it should. Hm. Now what? Could a group library be a problem?
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Thank you for trying to help me. I disabled the security software, but this doesn’t solve the issue. I have administrative privileges on the computer as a user, but still cannot save to root on C drive. I can save to folders on C, but this doesn’t…
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I store everything locally and have this problem on two computers. I've tried installing Zotero 7 beta, but the problem persists.