Comments

• I am still trying to solve this. My two computers are networked together. Everything works as it should when I work from my Windows 8 computer. When I work from the windows 10 computer, that's where the problems occur. My Word docs are all stored lo…

  in Could not find a running Word instance Comment by SoolMed March 23, 2016
• Weird thing - it worked once and never again. I tried what you mentioned, Adam, moving my document off the server, saving to local, reopening everything to ensure same user, but no luck.

  in Could not find a running Word instance Comment by SoolMed March 5, 2016
• Hi, no, not anything cloud-based. I solved this. I decided to do the opposite of what the troubleshooting suggests: I ran Firefox as administrator - and it works now. Go figure.

  in Could not find a running Word instance Comment by SoolMed January 5, 2016
• I have the same issue: Zotero experienced an error updating your document. An unhandled exception occured. [getDocument:document.cpp]'An unhandled exception occured. [getDocument:document.cpp]' when calling method: [zoteroIntegrationApplication::g…

  in Error when inserting a citation in Word using Firefox integration Comment by SoolMed January 2, 2016
• OH, and this is the message I am currently getting: Zotero experienced an error updating your document. An unhandled exception occured. [getDocument:document.cpp]'An unhandled exception occured. [getDocument:document.cpp]' when calling met…

  in Could not find a running Word instance Comment by SoolMed January 2, 2016
• I am still unable to run zotero on this computer. I have tried uninstalling the Office suite and re-installing. I have re-downloaded the plugin over and over again. Does anyone know a solution? I'd really like to be able to keep using zotero on my c…

  in Could not find a running Word instance Comment by SoolMed January 2, 2016
• Yes, please let us see the size of files so that we can better manage our use of storage.

  in Attachment File Size Comment by SoolMed February 11, 2015