ellysa
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- ellysa
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Thanks! We will give it a try.
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The user responded -- they are not running any special security software. She can't move the window that comes up when Zotero loads and was unable to get a debug id. Thank you again for your help!
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They have not used Zotero before on the computer, and did not move the data directory. I'll find out about the security software and will get a Debug ID. Thanks!