Comments

• Just to follow up: problem solved! In case others face the same problem, on my Mac, I updated the Network settings (Advanced > Proxies) by adding 127.0.0.1 to "Bypass proxy settings for these Hosts & Domains:"

  in connector ping: Access Denied Comment by marisa.kellam August 28, 2018
• OK, great. Thanks!!

  in connector ping: Access Denied Comment by marisa.kellam August 27, 2018
• Thanks for the clarification. (I'm at a university in Japan and the IT people had never heard of Zotero. Hence, my inquiries.) No luck yet but hopefully they will figure it out.

  in connector ping: Access Denied Comment by marisa.kellam August 27, 2018
• When I tried to replicate it with them, I now get the following message: ------------ Network Error (tcp_error) A communication error occurred: "" The Web Server may be down, too busy, or experiencing other problems preventing it from responding t…

  in connector ping: Access Denied Comment by marisa.kellam August 27, 2018