Robsbib
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Turns out the library computers are running an ancient version of Mozilla Firefox. I put in a request to update it (seriously, they are using Firefox 11!) -- we will see how long it takes them to upgrade it.
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Our access to netLibrary is through our public catalog. We do not buy their ebooks, but we do have access via a consortial arrangement. It would be nice to be able to get the EBL cites though.
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Adam, we are talking about computers that do not have Zotero connectors or Standalone loaded. Thanks to Aurimas for the info.