Upgrade Storagesblumpkins
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Hi, Sorry, I didn't receive a notification of your last post for some reason. Thanks for your suggestion - how can she leave the group? I'm not seeing that as an option when I log on as myself, but perhaps it's because I'm the owner of all the group…
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Hi, She said she isn't getting an error anymore (so no report ID), but she tried resyncing and after two days, she still received the warning I listed above ("You no longer have write access to the Zotero group....., and items you've added or edited…
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Okay, thanks - before we try reinstalling, I want to try updating Zotero (or make sure updates have been happening). I'm not seeing a help menu with a 'check for updates' option - where is the menu located (and is it in the standalone version or on …
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Thanks for your reply. How do I update Zotero? I don't see a link anywhere...
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Okay, so do I need to submit additional debug information (more than a few minutes), or just continue letting it try to sync? I've definitely let it sync more than a few hours before I restarted though, but nothing was downloaded.
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Ok, thanks. I restarted Firefox and collected debug info for a few minutes after starting the sync again. The debug ID is D2116314556.
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I've let the sync on that computer run for a few days now (I restarted Firefox and Zotero after the first day of letting it run in case that was the problem). There are only ~70 new references that have accumulated on the server since I last synced …
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It looks like the sync finally worked (I made a few more changes to some items in the server). However, I'm having different sync issues on a different computer. The green arrow keeps spinning, and when I hover over it, it says "getting updated dat…
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Yes - when I hover over the Sync icon in the Standalone, it says "Last Sync 1 min ago", and when I click the arrow to sync again, a dialogue box comes up that says: "processing updated data from the sync server" But then nothing happens - …
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Thanks - I was able to export using the translator file provided above. One question I have is how simple is it to modify that .js file? For example, I only want 4 fields to export into Excel, but simply deleting the remaining fields in the "var exp…
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I tried downloading the translator file mentioned above (https://github.com/zuphilip/translators/blob/master/CSV.js) and saved it into the translator directory of my Zotero data folder, but even after restarting Firefox, I'm unable to see this as an…
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I tried to obtain the debug ID for the syncing error I'm having, but when I click on "submit to Zotero server", I'm getting an error of "Invalid response from server". My internet connection is fine, so does this sound like a problem with a firewall…
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What type of firewall or security settings should I look at? The reference library I'm creating is for a government org., and I know there are strong security settings in place. Any advice on what to look for specifically would be helpful. Thanks.
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Yes, I've restarted Firefox and also restarted my computer and I keep getting the same error. As far as I can tell, the internet connection is fine though.
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It's the Firefox extension version (not standalone), and I don't think I'm connecting through a proxy server (not sure how to tell though....)