carlnordlund
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My experiences are very similar to @norazi here - I checked add-in permissions, macro, moving the dotm etc and still it doesnt work. Also tried with both 32- and 64-bit versions of Office365. So I tried switching to Mendeley, but had fatal problems …
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Having the exact same issue here - Win10, Word (Office 365 installed) and Zotero stand-alone. Error 5097 as soon as i click anything on the Zotero ribbon. The .dotm solution worked, but as soon as I saved it as a docm and reopened it, it was all 509…