Upgrade StorageBSelove
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Thanks for the input. I sent information from this forum and screenshots to our IT dept. While they looked into it, the problem mysteriously resolved on its own. Thanks again for the speedy responses.
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Maybe this is also useful. Many of the PDFs I have are downloaded from journals directly, through a university library website, and not from Google Scholar.
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Also, I think I am connecting to Google Scholar "normally." I haven't changed the way I do that. Thanks again.
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Thanks for responding. Please tell me what you mean by "a proxy server." The site certificate information includes these statements: This certificate has been verified for the following uses: SSL Client Certificate SSL Server Certificate. What else…
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Hello. I am having a problem retrieving metadata. I've used Zotero for years and this just started in the last month or so. After a minute or two of processing I see "An unexpected error occured." I have confirmed I have a current version of Zotero.…
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It says my current usage is 151 MB. I don't see something about what is free.
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I checked my profile and it says I have 300 MB storage in this group (referring to one I named U54) and am using 153MB. I am the U54 group's owner. One other person has access to the files and she hasn't added anything. Does 152 used by two people =…
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Hi again, I just noticed the yellow warning triangle in the upper right corner again, with the error message that says "The Group has reached its Zotero file storage quota. Some files were not uploaded. Other Zotero data will continue to sync with…
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Hi All. Our tech person disabled the UAC announce and I am back in business as far as I can tell in a short time of playing around. He thought maybe a Zotero upgrade kicked it into high gear. At any rate i am very grateful for the responsiveness of …
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Thanks again. I will have it checked out tomorrow and let you know what happens.
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How do I send a screenshot? Thanks again.
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Second, in response to your Q about the file that i "added" - I followed these instructions "... could you try clicking on My Library (make sure you're not in a group) and click on "Store Copy of File" under the green plus sign, select a file and t…
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Hello again. Adamsmith. First question, (I did not know "frozen" is a semi-technical word) in addition to being unable to insert a citation in Word, I can't upload a PDF into Zotero, I can't print a bibliography or change the citation format. Nothin…
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Sorry - blank screen, not black screen.
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I am using Zotero Standalone. Following your directions, I selected the top file titled InstallTime20151029151421. Selecting it put it in the library along with PDFs in that section of My Library. The date on it looks like maybe the time when things…
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Thanks for weighing in. Do you have any suggestions as to where I should look for a red flag?
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Well you are right. I deleted everything (I thought) from my computer that had anything to do with Zotero and uploaded it afresh. Voila, there are all my files again, still inaccessible for incorporating as references in a Word document. When I clic…
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It looks like I have deleted everything - 3 years of folders - in my effort to follow trouble-shooting guidance on the web. How do I start over again, hopefully sidestepping whatever problem I had?
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My profile indicates I have 153 MB in storage with a capacity of 300 MB. When I attempt to open a document I receive messages that there is "incompatibility with your system configuration" or "the attached file could not be found."
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Thanks for responding. I've made no changes of any kind, other than that I had been adding documents. I just noticed an error message indicator (upper right corner yellow triangle) that tells me the group has reached its Zotero File Storage quota. I…