Comments

• I am having the same issue. I followed all the instructions (https://www.zotero.org/support/installation), but clicking the icon does nothing (no error messages). If I navigate to to the directory where zotero is installed, it opens fine from there.…

  in can not use the launcher to open the zotero in linux Comment by jpiaskowski October 18, 2019
• I just ran into this problem again syncing with newly installed version of Zotero on a different computer. What did work is when I used Tools > Preferences for entering my username and password. This is in contrast to clicking the circular green …

  in "sync server did not accept your username and password." Comment by jpiaskowski June 17, 2015
• What is the ETA for Zotero 5.0?

  in "sync server did not accept your username and password." Comment by jpiaskowski June 11, 2015
• The problem started when I switched to using a password manager for my logins. I started with a typical secure password and gradually simplified it until something got in. I did check repeatedly to ensure that I was actually entering the correct pas…

  in "sync server did not accept your username and password." Comment by jpiaskowski June 11, 2015
• Thanks.

  in Sync will not accept username/password Comment by jpiaskowski June 11, 2015
• Issue solved with (1) my username (not my email) and (2) a password using letters only (no numbers or symbols). Thank you for your help.

  in "sync server did not accept your username and password." Comment by jpiaskowski June 11, 2015
• I have tried that several times without success, by itself and also by first deleting my name and password, closing, reopening and re-entering my information into Zotero.

  in "sync server did not accept your username and password." Comment by jpiaskowski June 11, 2015
• Yes, I have tried that. I've also reduced the password to only 10 characters without success.

  in "sync server did not accept your username and password." Comment by jpiaskowski June 10, 2015
• This solution did not work for me. *sigh*. I would really appreciate any help. I've tried password changes of varying lengths and complexities, rebooting Zotero, full computer reboot, erase and reenter username and password, enter password by cut-an…

  in "sync server did not accept your username and password." Comment by jpiaskowski June 10, 2015
• I'm sorry to report that this solution does not work - I have tried it repeatedly. I am having the same issue - https://forums.zotero.org/discussion/18128/sync-will-not-accept-usernamepassword/#Item_20.

  in Username/Password Error only in standalone version not online Comment by jpiaskowski June 10, 2015
• Hi, I'm also having trouble getting the standalone version of Zotero to sync. I receive an error message of "The Zotero sync server did not accept your username and password." I've sent my error log to the Zotero developers (Report ID 926735138). …

  in Sync will not accept username/password Comment by jpiaskowski June 10, 2015