Comments

• I was clicking add citation and the toolbar was going gray and nothing happened. But I followed the steps you sent and it is working now after deleting Zotero.dotm, reinstalling, and checking compatibility! Thank you.

  in Word Plug-In not working Comment by amtoney yesterday at 6:43pm
• There are no other windows opening on Zotero or Word. Here is the Debugging ID: D1412380464

  in Word Plug-In not working Comment by amtoney yesterday at 6:01pm
• Hi, sorry I was not clear. The issue is that when I try to cite or integrate Zotero in my document (or a blank document), it loads indefinitely. The issue happens even in a blank document so I cannot send you an excerpt.

  in Word Plug-In not working Comment by amtoney yesterday at 5:56pm
• I followed all the troubleshooting steps in that document and still have the error. Here is the Report ID: 1629510791 Thank you

  in Word Plug-In not working Comment by amtoney yesterday at 5:36pm